Well, I did get a response to an email late last week. I’ll not go into the details but was advised a situation update would be given over the weekend. Nothing received yesterday so I responded to the email last night asking for the update. No response.
Now it may well be that this poor chap has some serious issues to deal with at the moment, but I will try another call tomorrow.
The suggestions to use another ‘phone, etc may have their place but why should I actually have to use such tactics – should be no need for this.
The email communication is handy as at least there is a documented record for reference. There are plenty of them too.
£1,250 is a notable sum for me.
If no response to my calls tomorrow then the appropriate letter will be sent by the appropriate postal method.