my friend brought a bike from hargroves yesturday and we went straight for a ride, when the front wheel locks up sending him over the bars.
turns out as he turned the corner the quick release skewer lever swang into the disc and snapped the dropout on the fork bent the disc and skewer. when i unjammed the skewer lever was on the open setting.
it clearly left the shop without being properley tightened but upon return they are trying to dispute it sayin that my friend must have loosened it.
he could have seriously injured himself and all he wanted was them to fix the bike hed been saving up for.
I ws shocked to hear that they disputing it, i would have thought they would have been extremely apoligetic and fixed the problem immedietly seeing as it left the shop in an unsafe state.
I was just wandering if anyone had any advice of the best way to approach them about this?
Thanks in advance