From another Forum:
The orders placed near the end of last night, when the price of glasses were showing £0.00, have all been cancelled. The earlier orders where the glasses were discounted, are still being processed.
and another interesting one:
ALL ORDERS PLACED WITH THE PRICING ERROR ARE ON HOLD.
The girl i spoke to told me none of these orders would go ahead until they had spoken to America and a decision is reached. So at present the processing of the orders is on hold.
She stated that no ACTUAL money would leave anybodies accounts until dispatch (ie the glasses are produced and ready to ship, but as all these orders are currently ON HOLD the manufacturing will not be underway, therefore no money should leave our accounts as yet) ………HOWEVER, she did say AUTHORISATION for the FULL PRICE amounts may have been made to the banks…..
So this money is effectively in limbo, your balance goes down by the FULL PRICE… so if you have bills to pay- make sure you can still cover it!!!
She stated all customers will be contacted in 2 or 3 working daya – so this will probly be next week now.. and they will inform us of our situation then apparently!
At this time we do not know if the orders will be cancelled or honored or what! It’s a case of waiting to hear their decision on it! Though I am confident that legally if they actually went ahead and took a larger amount without your consent you would be due some money back…
So we’ll have to wait and see if they offer us the discount price and amend the amounts that have been going through the banks to reflect this or whether they cancel the lot or what. Poor customer service as i feel they should have had some answers by now.
….So its a waiting game now i’m afraid!!!!