That instagram account is meltdown gold.
For a bit of perspective (not defending them) I contacted Marino who has been doing their cheaper steel frames to get a sample gravel frame as a test before a small batch produced. After about six months he built us a front triangle, then disappeared. Sent a couple of emails, got nothing back. After xmas got an email with pictures of 95% finished frame and basically ‘sorry we had problems, do you still want this?’ replied same day saying may as well, it’s basically finished and actually looks pretty rad. No reply, two months. So there is actually a lovely gravel frame sitting in Peru with our tasty trees engraved on it. With anti toe overlap geo.
Short version, dealing with people in other countries is hard and this is why real brands visit their vendors.