My experience from last Monday: Checked halfords website for a comp, it’s in stock, phoned, ‘we have one, for sale in two weeks’. Went there to order anyway, 10% off that day. Managed to eventually get out of Halfords with one the right size under my arm in a box. Pulled it out the next day, started snipping packaging off, almost done, blam, forks actually looked like they were trying to walk. Totally bent, paint was scratched here and there as well.
Straight back for a refund, no probs there. Bought a Whyte from Edinburgh bike coop instead.
To be fair, it looked like all damage was done after manufacture, and during transport and/or packaging up.