BG are IMHO a bunch of fekking sheisters
quoted (and persuaded my father in law to sign) about £4500 for a new boiler – he has Parkinson’s and dementia. I rang them and cancelled and was pretty close to reporting them. Quote included all sorts of sh*te extras
They did the same with my grandfather – came out to repair a simple fault, took the opportunity to sell him some expensive monthly boiler insurance cover (even though his home insurance specifically covered CH repairs), kept telling him parts weren’t available and were all set to sign him up to a £5000 boiler replacement when my Mum found out about it. My grandfather was old and very confused by that point so fortunately Mum kept a really close eye on things.
Their tactics were despicable. I had endless problems with the useless bunch of arses when I moved house as well. Wouldn’t touch them again with a barge pole.