If it’s not shifting up then it’s likely that the cable isn’t pulling somewhere where it should do along its length . If you push the shifter while watching the mech closely and you don’t see any movement in the cable then the problem is along the cable somewhere or in the shifter.
How long have you had the setup for ? It may be time to change the outer because the cable could be sticking on a section where it’s clogged or rusted up.
I’m always overly generous with some chain oil on the cable before I thread it down the outer. Helps keep it moving, especially in the crappy weather.
Some other daft causes… is the pulley wheel on the back of the mech moving freely ? Have you pushed the cable housing one way or another creating a bend it doesn’t like some where on it’s route ? Did you leave the barrel adjuster a full clockwise turn before adding the new cable ? and did you pre tension the cable ?
Sorry if the last paragraph is a bit grandma suck eggs but I find all these things make a difference on the 1×11 setup.