I like their Elan bike too but, from Google Reviews, it sounds like there is real head-the-ball running the show (or at least responding). Two replies pasted below sounds like they’re on crystal meth..
REVIEW 1:
Ordered a part online. Payment was taken straight away as expected. Got an email 12 days later explaining the product was no longer in stock – absolutely fine. No refund processed so my bike has been out of action for a month now as I can’t afford the part needed. Sent three enquiry emails and no response.
Response from the owner:
okay jon suck your mother
REVIEW 2:
Will never forgive John for using totally unprovoked abusive language to me in front of my 5-year-old son. But given the update below, perhaps I’ll give this shop another chance in the very near future.
Response from the owner:
shut it steve you deserved everything bad that’s ever happened toyou and hope ur son gets falls of his bike
To be fair, the reviews are fairly binary: 70% great: 30% rude. So not totally put-off