Which other brands at half decent prices are there that will warranty a Frame at 4 years old AND because it cant be replaced with Alu they upgrade you with Carbon?
Then because the old wheel size is now defunct they help out towards a bigger wheel size?
Not only that, you can drive straight to the importers door and tell them how pissed you are with their customer care, i doubt you can beat that, only a fool would want better customer care than face to face with the importer. Mine’s got no BOS suspension on it. But then again i was given it by their shoddy customer care.
As a comparison my mate recieved a yellow swing arm on his specialized that was Silver when it snapped and it never ligned up properly again. another comparison with Spesh at just over 2 years and NO warranty on a cracked frame due to mis use.
You get what you for.