[Closed] Noooo Bike frame`s busted

is it still under warranty?

Only 2 years old, pretty short warrantee for a frame if not.

I hope so but cant remember what their warranty is and just looked on their website but found nothing yet about warranties

Pace? You're not the first person that's happened to; think the same thing happened to ChrisL - not 100% sure if it was the same place.

yhm

303s are made of cheese.

take the seatpost with you, you can see the mark where its inserted to normaly
and if they try it on, threaten to insert it to its mark into them

my mates broke there and pace ****ed him off he had it welded and reamed at a local place

That sounds terrible Firestarter how old was it and what was their comments be nice to have some ammo for the coming scrap .

and if they try it on, threaten to insert it to its mark into them

😆

and if they try it on, threaten to insert it to its mark into them

Made me chuckle.

My condolences to the OP tho.

i wont see him til thurs as hes away but i will ask for details mate

Don't use those pics as evidence as in the first one you can see the bottom of the post through the crack 😀

In your 2nd pic you can see the writing which is well below the limit line or have you moved it?

Always struck me that there was a reason they stuck that dirty welded brace between seat-tube and top tube.... Not for aesthetics that's for sure!

Nope no scullduggery the frame is a 17 inch I am 5ft 10 with 31 inch inside leg the seat post is 15.5 inches long with 7 inches in the frame .

bought in 2008 and did about 1000 miles including a trip to the black forest for a weeks riding
last year I bet I did not do 300 miles total
and this year so far abour 200 miles of which this weekend has been the roughest use this year .

will be down the bike shop tomorrow but my main problem is going away to Germany in 8 weeks for a riding hol and no bike to get a bit fitter on
so hoping for a quick resolution .

Best join a spinning class for a few weeks 😉

Keep us updated on how you get on tomorrow.

Clearly cracked above the weld/at the edge of the weld - that's the HAZ not well controlled/treated. Should be a warranty issue IMO.

Hope you get this sorted.
My bike must be an impending disaster (3 year old 303, with an I-beam post and carbon bars)
but seriously, I think they ride beautifully, but 2 years normal riding out of a frame that costs the best part of £600? That's not good.

thanks Smudge for that usefull suggestion 😕

all stripped and going to the LBS this morning

Cheers Swift am hoping for a good outcome

Ooooo, sorry to hear that Trout.... 😥

Ive just sold my 305 that was a ss.

[img] [/img]

Real shame as well cause it was a hoot out on the trails. Not cause there was an issues with it, i just could`nt have 2 bikes doing similar things.
Also need the cash to build a new darkside tt bike.

My mate Phil had a 305 and his cracked round there as well. He is now waiting for the new version 325.5.....

When they finally get to retail at least. 😐

Sorry to hear about the frame Trout. Slightly off-topic but where in Germany are you riding?

Clubber had one that went like that, utter bobbins.

Are pace replacing your mates frame with no fuss Stoney ?

just back in from the bike shop first question was how much seatpost did you have in the frame .

I suppose it is now a wait and see thing

Spud we are staying at a mates house south of stuttgard
he will be showing us round the Pfaltz and black forest I think plus his local stuff.

My RC303 has just cracked in exactly the same place, but mines a 2ndhand one so likely no warrantly, even if Pace would honour it.

Nice to see i am not the only one at least, but no consolation, will have to try the welding route for now.

Gotta save up for a carbon 456 me thinks!

Having just had an email from my LBS it would appear Pace say the 303 had a 2 year warranty so is a year out of warranty now I cant find out if this is correct as I have no paperwork .it is lost.

they have offered me a current frame but I need to send them £405 for the replacement .

any of you RC 303 owners got details of the so called warranty on them .

"I need to send them £405 for the replacement"

that's about 80% of the new cost isn't it?

Trout, my mate broke 2 of those in the exact same place...

I blame the mudguard 😛

As househusband said, that happened to my large RC303 frame. The crack was in pretty much the same place:

[img] [/img]

I got mine replaced under warranty but it was less than 2 years old. You could always try talking to Pace directly though, in case they take pity on you...

I'd talk to a solicitor with the evidence you have off here!

Not fit for purpose and all that ..... ?

Thanks for the pic ChrisL very similar.

Have emailed pace will try the phone tomorrow

if i wasn't in the middle of my exams i'd write you a nice email back pointing out the requirement for durability of goods under s14 of the sale of goods act 1979. but i am, so i don't really have time.

i suggest you look it up and quote that at them til they sort it out - 2 years is not long enough for something like that to last, the warranty is irrelevant and you don't even need an independent check as it's clearly defective.

If there is a history of these frames breaking in that place then you are looking for redress under sale of goods act not warrenty. You have to be able to show that it was a manufacturing fault - so a metallurgist / engineers report plus evidence of other frames breaking inthe sdame place that were replaced.

You have up to six years under SOGA to bring a claim of not fit for purpose.

I'd collect the evidence - present it to them, if they say no just do the small claims court thing it won't be worth their while defending it

Interesting to read this. My 303 cracked in exactly the same place as well a couple of years ago. Was within warranty period and they did replace it without too much fuss(had to send them the seat post too to 'prove' I had been inserting it far enough).

Cheers for the feed back it all helps .

the good news is I now have a bike to ride Thanks to Brant 😀 helping me out with a frame real fast .

[IMG] [/IMG]

It rides like a dream too
Built it up on sat morning at 05.30 and was chucking it around the mendips by lunch time

So out of interest thats like 6 303's cracked just in this thread? Damn!

The Ragley looks great, is that a 16" frame?

Ha! Smart move by Brant 😀

Yep tis a 16 inch frame and with the big heavy tyres on came in at 28lb
lightest bike I have ever had 😀

My mate had a 303 break there as well!

hmmm...

http://www.bikeradar.com/forum/viewtopic.php?p=14750855

Reading into this- this means any 303 isn't worth peanuts secondhand huh.

Nice bit of marketing brant 😉

Reading into this- this means any 303 isn't worth peanuts secondhand huh.

Or brand new.

The "evidence" on here is nothing but annecdotal nonsense, without each of the cases being documented and confirmed as being frame-caused rather than post length or rider weight caused etc, I think you'd struggle to force anything under laws.

It's a lovely frame and there must be hundreds out there with no problems at all, but I'd be expecting more than 20% off a new frame.

The "evidence" on here is nothing but annecdotal nonsense

Maybe, it's enough to put me off the brand.

There seems to be a common theme though. much like coil packs on early 1.8T VAGs.

Maybe, it's enough to put me off the brand.

I lost confidence in their brand after they told me the reason for my brand new forks seizing on their second ride was due to a lack of servicing! This was after no more than five hours of riding. Not a very customer friendly company in my opinion, certainly not compared to the likes of Hope.

coffeeking - Member

I think you'd struggle to force anything under laws.

I'd be expecting more than 20% off a new frame.

you'd more than likely get a lot more than 20% off a new frame without "forcing anything under laws" - whatever that means, as the laws exist to stop consumers getting palmed off in such a way.

Why would you want the same frame unless the (potential) design flaw has been modified? 😕

yup, agree with Hora. Balls to their 20% discount. I would'nt touch a 303 with someone else's

I must say that I have been interested in Pace as an option for my next bike (when I eventually scrape some pennies together for it) but it's cases like this that mean I will just not bother to look at them. Sure, we may have just happened to hit a small seam of dodgy frames and all the others are ok - but personally I'm not prepared to take that risk when there are so many other choices out there and it's my money I'm spending. 🙂

surely there's something up with the actual design - I mean if you have 3" of seatpost in there (or whatever) why is there any strain halfway down the seattube? surely if anything the straign would be at the bottom unless the tube was unevenly shaped internally?

Fracture toughness is more important than strength.

Mail back from pace still sticking to £170 off the price of a new frame .

seems like even the new frames only have a 2 year warranty too 😥

Coffeeking rider weight ???? now yes I am a portly chap but certainly didnt see a weight restriction on the website 3 years ago .

I have requested they return the broken frame to me whilst I obtain further advise on my consumer rights

Small claims court costs £50 and can be done on line.

Collect your evidence and go for it.

The "evidence" on here is nothing but annecdotal nonsense, without each of the cases being documented and confirmed as being frame-caused rather than post length or rider weight caused etc, I think you'd struggle to force anything under laws.

Fair enough, you only have my word (and photo) for what happened to my frame. Anyway I'll try and give a clearer picture of what happened with mine. It was a large frame with a 420mm seat post. It broke while within its warranty period. I contacted the bike shop that sold me the frame (Evans) and they spoke to Pace. The frame and seatpost went to Pace for inspection.

Pace presumably decided that I had run the seatpost inserted an adequate distance as I got an RC305 frame back. However I had decided that I'd prefer a different frame, partly due to a lack of confidence in the Pace frame and partly because I found it too short horizontally, so I sold it. I then spent about a year not really getting along with a 20" Scandal before getting an XL Chameleon and living happily ever after. 🙂

Before I got the RC303 I had a 19" Cotic Soul. Again I had a lot of seatpost showing but that frame coped fine. Personally I feel that because the RC303's top tube was dropped so far on the large frame size that it was a bit misleading to call it a large frame. It was reasonably long but because you needed a vast amount of seat post inserted it really limited how high the saddle could be.

Perhaps if there'd been an XL or even an XXL size I may still be riding one. 🙂

Drop this link to the fella in charge, Ade carter-be intresting to see his response if any.....

I've been toying with the idea of a 405 but must admit this thread is putting me right off 🙁

Small claims court costs £50 and can be done on line.

Collect your evidence and go for it

Why? The warranty covers manufacturers defects within the first two years.

so the wording is there- it covers manufacturers defects within that period.

Jack outside.

doesn't make any difference what the warranty says, you have rights under the sale of goods act for items to last a reasonable amount of time.

Good point/argument - How do you quantify reasonable amount of time?

Small claims court costs £50 and can be done on line.

Collect your evidence and go for it

I would, personally.

mass produced Taiwanese rubbish

😉

hora - Member

Good point/argument - How do you quantify reasonable amount of time?

it's not an argument - i'm letting you know your legal rights so next time you have something that breaks a month or two out of warranty you don't just put up with it and chuck whatever it is away.

I agree that to peruse through the small claims courts is worth it for £50 and a ruck of evidence collection.

Hats off to Brant for stepping in as well

if an item is faulty (judging by the amount of people who have encountered the same problem, in exactly the same place) then the warranty doesn't even come into it. Consumer law is your friend in this matter. let them know you will be taking legal advice on the matter and see if they budge!

Have you thought about selling the knackered frame on pinkbike once all the dust has settled? Stick a pair of dj forks on it and some yoof will buy it. "wkd bke m8!"

Hats off to Brant for stepping in as well

Altruism is his middle name......

i would write a fairly brief email to the retailer - it's they who have to sort it, not pace, as you have a contract with them.

say in the email that you've taken independent legal advice, you don't feel that the courts would reason that the amount of time you've had it is 'reasonable' under s14 Sale of Goods Act 1979. knowing your consumer rights you now intend to pursue it in the small claims court if they don't come back with a suitable response within 2 weeks. then do exactly that if they don't.

Jamie - Member

Hats off to Brant for stepping in as well

Altruism is his middle name......

what, in the middle of Brant 'will always offer altruism as marketing ploy' Richards? 🙂

If anyone on here deserves a helping hand its Troutie, my pathetic attempts at winter night riding would be even more chaotic/shambolic if it weren't for the master of lumen's.

in fact, about my above post i would write a [i]letter[/i] not an email, just for certainty that they have something to pin on their board at work and act on.

This was no marketing ploy from Brant He had no idea I would mention it on here , He just stepped in and did me a big favour and got me back on 2 wheels fast .
so would appreciate it if the skits were not on my thread please

Thanks for all the usefull advise that has come in 😀

fair play sorry and sorry to brant - just joking 🙂

(though to be fair the marketing ploy is the fact that it's one more ragley out there for people to see, not you mentioning it on here though that doesn't hurt!)

anyway, write that letter.

Now for the advert 😉

I have got to add for a frame that sells for half the price of the 303
it has a 5 year warranty and rides like a good un

writing like a maniac now

Go For it Troutie, 8)

The other thing to remember is although its out of warranty, its hardly like youve ridden it that much as you had been too busy building lights for everyone for the last 9 months 😆

Put me right off Pace, for sure! they need to MTFU and stand behind their products!

Again I had a lot of seatpost showing but t

hat frame coped fine. Personally I feel that because the RC303's top tube was dropped so far on the large frame size that it was a bit misleading to call it a large frame

100% right - mine broke at the same place and I used a 425 mm seatpsot. It was during warranty and I upgraded to a RC405.
Anybody heard that the 405 have the same problem? Here in Germany are not many Pace around...

Still thinking to buy a RC325.5 because I really liked the RC303