Mojo – no longer responsible for Fox
2nd and 3rd of my orders just arrived.
Before I send them back anyone want:
2018 34 K FLOAT 27.5in 150 FIT4 Blk 15QRx110 1.5T
They’re 650B+/27+ Factory 34’s with 150mm travel, FIT4 damping and 110×15 axle if the above doesn’t make much sense.
Cost me £487 and I’ll deliver for that.Posted 4 months ago
What’s wrong with them wwaswas?
well, it’s possible I got carried away looking at the bargains, ordered these and then about 40 minutes later realised I should have go the 120’s so went back and ordered those as well *blushes*.
Given the feeding frenzy I wanted to be sure I ended up with at least one of the two so let them both proceed.Posted 4 months agonorthernmattMember
the pinkbike article on this story has been removed…
Still there just not on the front pagePosted 4 months agoGotamaMember
Hmmm, well I am struggling to get a reply from anyone on a number of Fox email addresses, even the one Mojo kindly gave me (which I felt pretty awkward asking for) just returns as undeliverable. Twitter and Instagram ignored as well. Creaking CSU and my warranty is up on 28th this month. Will try calling when the US wakes up later. I’m not fussed about them being necessarily dealt with now, just a confirmation that they will be sorted under warranty when they get their distributor in place.Posted 4 months agoAndySubscriber
I just checked a 29 plus wheel (Mulefut rim/Chronicle) in the 2 pairs forks I bought.
In the 27.5+ 110 boost 120mm travel forks, tons of room either side. 10mm between tyre top and fork arch – which looks OK. The distance axle to bottom of Arch is 390mm
And also not bought for this purpose but in 29 110 boost 140mm travel, 8mm between tyre top and fork arch – which looks a bit tight. The distance axle to Arch is 388mm. Also about 10mm between side of tyre and arch, which looks tight.
Not checked if crown fouls tyre on full compression.Posted 4 months agooikeithMember
Hmmm, well I am struggling to get a reply from anyone on a number of Fox email addresses, even the one Mojo kindly gave me (which I felt pretty awkward asking for) just returns as undeliverable. Twitter and Instagram ignored as well. Creaking CSU and my warranty is up on 28th this month. Will try calling when the US wakes up later.
Why not try Fox on the continent? I think I read somewhere here Fox went solo in Germany and set up as a solo distro and warranty place, try them? I’m sure they’ll have some english speakers or use google translate.Posted 4 months agoblakecSubscriber
I wasn’t so lucky just got this from mojo
Unfortunately we’re unable to fulfil your order. Due to the high volume of orders we received, our ecommerce system became overwhelmed and subsequently crashed allowing orders to be taken for items that were already sold out.
A full refund has been processed. Please allow 5-7 working days for the funds to appear in your account.
We apologise for any inconvenience understandably caused.
Kind RegardsPosted 4 months ago
Mojo Customer Service TeamMSPSubscriber
When fox brought the German distribution in house, what they actually did was buy out the distributor (toxoholics). Seeing as they clearly haven’t done that in the UK. I don’t think they could just set up a service center from scratch in a matter of weeks, there can’t be that many people with the skills required unless they poach the current mojo staff. Even if they could get staff with generic suspension experience, to get up to speed with the fox product line would still take months.Posted 4 months ago
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