Ibis warranty dispute – chainstay damage to Ripmo V2

I had a RipMo v1 and this exact same thing happened to me. Also happened on my HD3 and my HD, so yes it is an old issue that Ibis don’t seem to want to resolve once and for all.

I’ve also had issues with support from 2Pure. Based in the Channel Islands, they won’t deliver direct to me, recommend I go to my local store instead (fair enough) except they then tell my local store they won’t ship to Jersey. I wouldn’t buy another Ibis again until there is a different UK supplier.

Just for a bit of balance, I found a crack in the weld of my lower pivot on my Ripmo AF and as I’d bought it online from Sunset cycles in Wales (I’m near Brighton). I emailed 2pure with pictures of the crack and proof of purchase etc and asked if I could deal directly with them rather than have to deal via sunset.
They were super helpful and I had a response from Ibis via 2pure the very next morning and Ibis shipped the replacement front triangle a few days later from the US to 2pure, which arrived with me the week after.

Chain suck? in 2021? On a full sus with 1X gearing? Seriously? Not being sarky, is that really a thing on any bikes that modern?

Its a chainsuck plate, not a chain slap plate. Its function is to protect the frame in that scenario.

Fistly, this:

Chain suck? in 2021? On a full sus with 1X gearing? Seriously? Not being sarky, is that really a thing on any bikes that modern?

Secondly, even if chain suck was still a thing, that plate won’t protect the frame from it – it’s too far back and too low:

magoos_mate
Free Member
Its a chainsuck plate, not a chain slap plate. Its function is to protect the frame in that scenario.

It’s not – even though it’s called a chainsuck plate. The original plates which were designed to protect from chainsuck and slap used to completely wrap around the DS chainstay near to where the chainrings were. These ones are clearly now just to protect from chain whip damage – they’re much reduced in height and longer in length.

Aside from the warranty question that’s a tidy job with the inner tube. I’d leave it like that – I’ve always thought an inner tube around the chain stay speaks volumes about the owner, but appreciate that is a high-end frame and the aesthetics may not be to everyone’s taste.

If it was a chain slap plate it would protect the frame from chain slap. It doesn’t do that though as you can see from ops pic. They never have protected from wear in that area, it’s simply not covered by the plate.

Its for chainsuck 100%, hence the name.

Pff, premium brand should come with premium warranty.

Remember shop telling me I’m riding in the wrong gear after this happening during demo basically pootling. My view is £10k bike I can ride any gear I damn well want. Even more so when website show riders hucking 10ft drops but I get into trouble bunny hopping off a curb.

Never had any of this silliness with modern Santa Cruz.

If a new plate doesn’t cover up all the chips then the plate needs a bit of a re-design, moulded sticky backed protectors from other brands are pliable enough to work on several different brands and would look better than an innertube, some people on here have put nukeproof ones on their bird frames for example. Tiny chainrings add to the chipping issue, I only buy frames that can take up to a 34t chainring, some frames out there have a 30t max while simultaneously leaving the chainstay vulnerable.
Come to think of it, shouldn’t a chain suck plate go behind the teeth of the chainring on the side of the stay to actually be of any use, its just not fit for purpose for a spread of gears chain slap or suck protection.

If it was a chain slap plate it would protect the frame from chain slap. It doesn’t do that though as you can see from ops pic. They never have protected from wear in that area, it’s simply not covered by the plate.

How would it have protected from chainslap if it wasn’t there? Did you read the OP’s post?

You can clearly see from the OP photos that had the plate been there, the chain would’ve hit the plate before hitting the small amount of exposed Cf on the inside of the DS chainstay. Hence it would’ve adequately protected from chainslap.

The majority of the damage is off to the right of where the plate sits. If the plate covered that area op wouldnt be so worried about the resale value as itd be covered by the plate.

Im on my third Ibis frame, ive repaired two in that area. 1 plate replacement and paint chips, and one just for paint chips.

Its really not a big deal imo 🤷

As above, when i buy a frame for over 3k i don’t mind having to make repairs due to the manufacturers inability to design a product properly

Somebody upload a pic of the underside with the plate on so we can see how well covered the section is, going off the residue mark it doesn’t look properly protected, maybe get a sample piece of titanium sheet of Ebay and fashion some extender pieces for the replacement plate for better coverage.