Thanks Joe – I am going to pull the cassette off later, but I wonder if that is it. I checked the build spec I gave PT cycles for the wheels of Boost Microspline, but I wonder if it is the X12 bit that is the issue. £6.75 is a cheap solution.
The hub will have come with the right end cap, or the freehub body will have too if they had to change it from what was on there. The person who built the wheels (probably) fitted the wrong cap on at the end after changing the freehub. I’ve done it.
You don’t need to take the cassette off, needle nose pliers will do it to pull the end cap off with cassette on. Easy steps to fix:
1. Pull off end cap with needle nose pliers.
2. Measure it and find its quite a bit shorter than 24/25mm
3. Call shop you bought it from.