So basically the title is quite misleading, unless I don’t know what direct means.
So what do the giant dealers do differently apart from not get your money when the bike is bought from Giant’s website, they just unbox them, put the bars and front wheel on, check them over, put some on the shop floor and some back in the box for delivery like every other bike shop. Plenty shops offer free bike delivery so theres nothing to shout about there, Canyon, YT etc charge delivery but their prices reflect cutting out the middle man which Giant haven’t so it’s not direct at all, apart from the taking of your money instead the shop doing so.
If they don’t address the warranty issue they’re doomed and I for one don’t wanna hear anything about Giant until they do the right thing and rewrite their blatant bs terms and own up and also apologize.