Ooooo, is risking a customer minefield worth a colour change I wonder.
bloody aweful outfit.
Very true, I have no option though as it’s a Pinnacle. I went into the Spitalfields store in London today to return some shoes which I purchased online. Spent 20 mins waiting to be seen, spoke to 1 guy whilst he faffed then was sent upstairs as he couldn’t do it. Spent 10 mins with that guy, he sent back downstairs as he couldn’t help. Spoke to another guy and he couldn’t help either, asked him if he could return them to Gatwick (head office type place) and he said he didn’t know how to do that.
On top of all that I explained to the first guy what I wanted to do regarding bikes and if they had the said bike in stock how much would they charge to swap all my parts over. He responded with I have to look online at the website and see if it’s in stock. Can’t you do that I asked, no you have to do it.
It’s a shame as they have one or two guys working there who are brilliant but most of the other lot are about as helpful as a dead otter.