CUBE LTD TEAM from JC CYCLES..What a disaster !

*points at munque-chick* She said “bum chum”. *sniggers*

Beyond the poor spelling and grammer, I think the main problem, and main point of humour, is that such a small and insignificant problem has been blown out of all proportion and is consuming not one, but two forums.
You are sooooooooooooooooo lucky if this is the most difficult thing you’ve got to deal with.

Edit:

Travis – Member

Don Simon +1
This doesn’t happen very often, could I have it in writing, please?

Was there not an issue with the second bike being ‘incomplete’?

The way I read the post from the shop-worker was that you’d returned the first bike incomplete, and therefore they’d sent you what you were missing. If I was the shop, and that seemed to be the case, I’d be fairly wary of dealing with your case in any other way but through the courts. You’ve slandered their shop very publicly, despite having little evidence to suggest that they’ve done owt wrong.

Just sayin’ loike…

the shop (phil) already told me over the phone that john (person who sent my bike incomplete) had found the bits in the shop this morning, so that proves that there was no communication between the staff..

And when i say bum chum, it did not mean ‘ queer or homosexual’.

strange where this is the only forum i’m getting grief for just being a person who is getting 2 bikes that are not as discribed.

And that john the shop floor worker could’nt even ask any other staff member where the box and other stuff was.

AGAIN ! the shop had my number too as they were dealing with me.
i have the phone calls to prove it.

You’re getting grief more for your attitude than anything else.

And when i say bum chum, it did not mean ‘ queer or homosexual’.

😐

Lifer, no need for that you f*****g t**t, and when I say that I mean good spot old chap. 😉

And when i say bum chum, it did not mean ‘ queer or homosexual’.

Then what did you mean eh?? Don’t be backing away from you’re childish slur, such class coming from a 37 year old 😆

You’ve handled this badly IMHO as well, it’s the tiniest of marks (what is it, 5mm long??), get a black marker on to it and you’d not know it was there… sure the bike store would’ve sorted you with a bit of cash or free goods to compensate… that would’ve been the reasonable course of action, again IMHO.

You come across as a bit of a self-righteous high and mighty kn0b in your posts on here so far, and working in the customer service industry as I do, it’s this kind of customer who ends up getting the worst service, it’s a self-fulfilling prophecy really… a customer treats me like shit (because they think they’re better than me for whatever reason!) and I’ll do my darndest to treat you the same (whilst still grudgingly doing the absolute barest minimum I can to resolve your issue…)

It’s the nice customers (who may have the same complaint, whatever it may be) who end up getting the best result (be it a discount/refund/freebies), because I want to help them out, not smack them in the teeth (which I obviously can’t do, more’s the pity 🙁 )

Interestingly the OP appeares to have edited his earlier posts and removed his references to his brother receiving several missed calls, and having an answerphone message (which he couldn’t check due to lack of credit) after his earlier accusation of …

anyway had the bike re-delivered today at my brothers address , (oh and to mention that i was not told or my brother was not told on both deliveries when its was being delivered.)

Wouldn’t happen to be back peddling / covering his backside here would he ???

Every now and again STW throws up a classic thread. This should be a ‘sticky’ so that everyone can enjoy it.

It’s a bit cruel but isn’t it great when illiterates with anger management issues have internet rants.

I can feel a desire to spoon with JC Cycles – there could be a coming out moment soon.

I’m arranging a bukkake party with JC Cycles as the ‘host’. Facebook link to follow.

mightymarmite – Member

Interestingly the OP appeares to have edited his earlier posts and removed his references to his brother receiving several missed calls, and having an answerphone message (which he couldn’t check due to lack of credit) after his earlier accusation of …

anyway had the bike re-delivered today at my brothers address , (oh and to mention that i was not told or my brother was not told on both deliveries when its was being delivered.)

Wouldn’t happen to be back peddling / covering his backside here would he ???

well i can not back pedal with no pedals, and i also cant cover my backside with no seat.

pun intended !

Thank the lord, i’m not the most retarded speller on here 😆

Yes , You are .
Discribed ?

Point of order, this may be considered libel (written) rather than slander (spoken).

The contract is between the finance company and the shop. Mind your own business 37 year old teenager.

I’m tempted to ask the finance company why they are discussing confidential information with anyone other than their client?

Synposis?

Boy buys bike.
Bike has scratch.
Bike returned.
New frame sent, promptly.
New frame has miniscule scratch.
Toys from pram are thrown.

Incidental facts are:
HP agreement is in his brother’s name.
Bike shop tried to resolve issues but couldn’t raise OP on the phone.
We are all “Amis de derriere” with the bike shop staff

seriously sbz the thread deserves a read pure class
angry man goes mental using pidgin english is the best i can do

Synopsis..

Customer purchases bike on finance using his brother to get the finance, the form has his brothers phone number on it, not the customers

Bike is despatched to his brothers house (to help prevent fraud), but upon arrival has small areas of damage to the paint

Customer contacts shop who offer either A) a Cube jersey as compensation or B) collect the bike and replace it with the last one Cube’s main European distribution centre has in stock

Shop attempts to contact customer’s brother (as it’s the only contact number we had at that time) to tell them that the bike is about to be despatched, no reply so answer phone message is left. Brother has no credit to retrieve answer phone message

Bike returns to the shop with both brakes not working correctly. All bikes have their brakes and gears checked before dispatch.

The seatpost saddle and pedals are not in the original packaging the original bike was sent out with, they’re randomly packaged in what looks like scrap packaging

Replacement bike is despatched to the brothers house (as that’s where it has to be sent to help prevent fraud) so the customer can have it for the weekend

All hell breaks loose because the customer cannot wait until the morning to inform the shop that there is a problem in a civilised manner

Only then do we get the customers actual phone number

The shop attempts to ring the customer, who then unleashes a foul mouthed tirade of abuse down the phone to one of my colleagues

I feel for any shop who has to deal with customer like we have had to today.

We have not broken the sales of goods act as the customer is implying. We have replaced the initial faulty goods in a fair and reasonable time (the replacement bike was sent out under 24hours after receiving the faulty bike back into the shop) and have offered a full refund as the product is no longer available for us to order from Cube’s main European distribution centre

Think that pretty much covers it in a level headed manner

Yes I do work at JC Cooks & no I’m not the boss.

You seem nice.

Will you be my ‘bum chum’?

Fancy Meeting up for a few cinzanos tonight Andy?

You seem nice.

Will you be my ‘bum chum’?

😆 You’ve just made me have a little wee.

It doesn’t mean you’re a queerosexual, so it’s all good.

I think we should have a big swimming pool party and invite Michael Barrymore. That sorts the men from the boys 🙂 *

*allegedly

I’ll bring the doorknob.

Allegedly.

There was far too little non-queerosexual (thanks Scott) bumming in that synopsis.

Too much beer, too early, on a sunny Saturday afternoon has made this thread epic!

4ndy B, are you the singer in that 80’s electro pop band?

Let me guess…

“Oooh, sometimes….”?

IGMC

yes we are all bum chums her bit not in a gay way apparently.
ps the other thread is pure class. He slags stw of whilst telling them the credit company were happy to talk to him and fine with him getting credit in his brothers name because he cant get it in his own name and they all seem to have bought this as plausible. they are calling him Monday to char … i am sure they do want to talk to you let us know how it goes
my favourite was this bit

im [sic] not the kind of person to rant and rave

Courgette anyone?

4ndy B – Good synopsis. I pity the next shop this fella deals with…

I pity the next shop this fella deals with…

Shall I bring the bacon rind? 😯

I think the whole thing was set up by J.C.Cycles in the first place as some sort of viral.
They’ve come out of this looking like a really rather good bike shop.
This thread’s gained them far more positive publicity than any advertising or sponsorship campaign could have done.

Smart move, J.C. 😉 If I lived nearer, I’d shop with you.

Smart move, J.C. If I lived nearer, I’d shop with you.

I am thinking about moving, purely to solve this logistical problem.

they should think about changing their logo..

I reckon the OP should contact cube directly

Just read this from start to finish. Thread of the week for me!

Junkyard – I’ve read the thread now and can only say that that’s 10 minutes of my life that I wont get back.

My thoughts:

Cool story bro.

I have had a bigger scratch on my arse than that top tube has on it.

Bike shop folks should not have responded to the thread.

10 minutes to read 3 pages of the forum? 😯
I know his posts were garbled, but come on!

I have a bit of sympathy with the OPs original position. Some people when they buy something expect it to be cosmetically perfect, because they look after their kit. Even if it’s going to get damaged in future, it’s nice to have shiny new things. A blemish like those shown can annoy. I feel that the bike shop have hurried the replacement (granted at the customers request) and should have known that sods law applies; a customer complaining about small cosmetic issues WILL be anal about the replacement, so take extra time inspecting it. You’d also want to make certain what bits were to be sent back.

Having said that, a good mate of mine had a similar issue with a new Spesh having 3 sets of forks. She was disappointed but dealt with the shop on good terms each time and stuck to her guns. She got a £100 refund because she was fair with the shop. That could have been the outcome for the OP as well..

grate thred.
skratch iz smal
go ryd ur nu bik n stop monin