Canyon bikes nightmare!

No, just ignoring those who discredit or twist others valid views or are rude because i suspect the motives behind are not genuine.

Pot. Kettle.

To be honest, you seem like you would be pretty hard work as a customer, but it’s entirely possible that you may have received what you consider to be genuinely bad service from Canyon. So, you came on here to see if others had experienced the same. Fair enough. But if you read through the past four pages with any degree of objectivity, it is clear that the overwhelming majority of Canyon customers have had very positive experiences – myself included. (And no, I don’t work for them or have any other vested interests.)

That obviously isn’t the response you were hoping for, but I’m afraid it’s the response you’ve got. If you don’t like Canyon, there’s a simple solution – don’t buy one.

EDIT:

Tell us pinkfish, what £5k+ bike were you looking at with Canyon?

The top-of-the-range Aeroad and Ultimate CF SLXs are over £5k. Just.

Lol rumbled.

Excuse me mister, got any free stickers?

Most companies selling over the Internet try to channel questions back through the website as they try and cover all information on there and not employ pre sales people answering questions on what size bike do i need or do you sell it in another colour.

Whereas the likes Trek who have pre sales people / reps etc. can answer pre sales questions better.

However once you have bought something from them, they will normally deal with you much better.

If you have been delayed so long, why don’t you just cancel?

Just for your information the bike prices on the Canyon site have all reduced because the pound is stronger – the ultimate cf slx is about £5,500 with delivery and comfy seat post

Cracking stuff pinkfish – you still haven’t answered any of the questions asked of you.

Is this going to be a repeat of Paxman vs Howard on Newsnight?

Incidentally pinkfish, are you old enough to know what that reference is to?

What i am nervous about is if something goes wrong – – the bike value is very good, but the £1000 odd saving will be wasted if Canyon email support is useless and they don’t answer the phone.

Yes, given the amount negative remarks i found on this and other parts of the internet – i even found part of an internet site dedicated Canyon’s failing – i will probably cancel and order Lynskey helix frame make up my own bike.

The geometry chart on Canyon’s website is accurate. I have a hard time believing someone spending 5k can’t work out the size required. It’s hardly likely to be a first bike purchase.

http://www.canyon.com/_en/roadbikes/bike.html?b=3098#tab-reiter2

There is also info on the returns process.

Another fail by pinkfish – questions asked of him but no answers given. Again.

Maico – the reason you’re struggling is because pinkfish isn’t really buying what he’d like others to believe. Once you figure that out, pinkfish is a whole lot easier to understand.

pinkfish – Member

i will probably cancel and order Lynskey helix

We keenly await the pictures.

Though, you might want to google Lynskey frame reliability stories too, if you want to avoid everything that’s ever been criticised on the internet.

I have a Canyon and have no complaints. Haven’t required the UK service desk so can’t really comment on that. If you feel the way you do Pinkfish over a £5k bike you really should cancel your order. Venting your spleen here isn’t going to help I am afraid.

Not that accurate if you know anything about bikes and sizing – its designed to go smaller because you generally you can adjust a bike bigger, but if its too large for you you can’t make it smaller. Now if you know anything about long distance biking you would understand why you need the largest fitting frame possible.

*ding*

Another fail by pinkfish to answer the questions asked…

I can go on like this for A VERY LONG TIME INDEED 😆

Lynskey service is excellent – they answer their email and have even figured out how to answer the phone.

*ding*

ANOTHER FAIL PINKFISH…

What I can’t work out is that how it took 6 months of emailing for those questions when I had a quick glance on their website it seemed to answer most of them for you.

Sorry but you seem like one of those customers that spend more time asking questions and talking about buying a bike than the ones that actually do.

Have you not read up about all these Ti frames cracking and not covered under lifetime warranties??

No the web site does not answer the questions – and yes i one of those customers that asks a lot of questions – especially when buying something valuable that i will use for several hours everyday.

Perhaps, this is the problem, Canyon don’t like customers to ask questions.

i will probably cancel and order Lynskey

So despite all the “appalling” customer service and research you STILL placed a £5000 order?

Chapeau for successfully trolling for so long.

pinkfish – Member

Not that accurate if you know anything about bikes and sizing – its designed to go smaller because you generally you can adjust a bike bigger, but if its too large for you you can’t make it smaller. Now if you know anything about long distance biking you would understand why you need the largest fitting frame possible.

Eh ? Every dimension and angle is shown for every frame size including things like reach.

If you read the earlier post – Canyon improved the service in UK – and then i ordered. I then found from experience (delays/email/phone) and others on this and other parts on the internet the service was still bad. I came here to find out if others experienced the same because i now considering cancelling the order.

pinkfish – Member

No the web site does not answer the questions – and yes i one of those customers that asks a lot of questions – especially when buying something valuable that i will use for several hours everyday.

Perhaps, this is the problem, Canyon don’t like customers to ask questions.

More likely they are bemused people like you don’t read what’s there.

Returns policy quote:
“we provide for our customers a 30
day return policy. The 30 day period starts once the customer receives the goods and is complied with by return of the goods to us
within 30 days. The statutory revocation right remains unaffected”

Do you work for a UK bike shop or distributor ? You clearly have some sort of ulterior motive for trolling.

Yes i am quite aware of all the words on the site, their policy, English Law and European Law, section 75 of the consumer credit act, and especially the law relating to Internet purchases. I am retired, and don’t work for any bike company. I just ordered a very expensive bike and was just shocked and appalled by service received, so shared it with others, and asked if anyone else had experienced the same, because i am considering cancelling my order.

shocked and appalled

so shocked and appalled you kept your £5000 order with them… 🙄

Original trolling a solid 8/10, now 7/10 due to repetitive hyperbole.

Just to say that Avid factory bleed is crap but if you know how to bleed brakes they can be as reliable as any brand.

I called Canyon UK customer service late on Friday afternoon. Call was answered within 3 rings! I have now dealt with them 3 times since buying the bike 2 years ago (for advice on spares). Service has always been very prompt and all my questions have been answered.

Just cancel your order and do one if you’re that bothered with their service. No wonder they didn’t answer your emails.

You seem to think there’s some sort of evil conspiracy – anyone who doesn’t agree with you has an ulterior motive?! The majority of people think canyon are excellent – no conspiracy.

I wouldn’t be surprised if you hadn’t placed an order at all. Or placed an order, shit yourself because its a lot of money on an Internet order, and you are now looking for excuses to cancel it. Get on with it then ffs…

One thing I would throw into the mix is that if you google just about ANY company, in any sector, along with the word “issue”, “problem”, “complaint” or “scam” you will find plenty of moany content.

The internet is full of online warriors who embark on a modern day equivalent of a “major, and I mean major, leaflet campaign” (see what I did there?) to vent their spleen about what they perceive to be a problem. Sadly, some people believe everything they read on the internet without considering that it is frequently just this – the venting of a frustrated person releasing their emotional state into cyberspace.

So just because you find some online sites moaning about Canyon, doesn’t mean the moans are necessarily factually correct.

As I and plenty of others have said, overriding statistical indication is of positive reviews. And at the end of the day it is the statistics, the facts, the hard numbers that matter – everything else is irrelevant.

Can I just add:

Now if you know anything about long distance biking you would understand why you need the largest fitting frame possible.

WTF? No, you want the correct size, not the biggest you can possibly fit on!

Pinkfish For Canyons sake (and ours) just cancle the order and buy independently.

TBH I can see why any one would buy a 5k bike ‘off the shelf’ any way, even the good spec of a Canyon can be bettered by a bit of internet bargain searching at that price.

“Shocked and appalled” – You’re joking right?

“I’m retired” – I didn’t see that one coming.

“Largest fitting frame possible” – That’s really old school roadie thinking.

We also can assume that pinkfish is a retired gentleman interested in a long distance type machine. . .

So the natural choice is a £5000+ super aggressive carbon race bike.

TBH I can see why any one would buy a 5k bike ‘off the shelf’ any way, even the good spec of a Canyon can be bettered by a bit of internet bargain searching at that price.

you might with some off the shelf £5000 bikes. But with Canyon that would only leave you with £800 or so for the frame, not enough for something to match the rest of your bits.

Why did this forum come to be called “Canyon Bikes Nightmare!” ?

I’m sticking with my original assessment……. + tin foil hat.

Jesus tonight pinkfish. If you think canyon are that bad and we are all making up our positive experiences, then cancel your order and stop moaning.

Just thinking there is a heck of lot of smoke (and mirrors), and everybody saying there is no fire….. curious.

This is great…

Why did this forum come to be called “Canyon Bikes Nightmare!” ?

This thread was always called that, you just posted on it…

TBH I can see why any one would buy a 5k bike ‘off the shelf’ any way, even the good spec of a Canyon can be bettered by a bit of internet bargain searching at that price.

Aside from the aforementioned point that with Canyon that leaves you very little for your frame, a lot of folk can’t be bothered having to order from 20 different places to save £5.

Personally my last 2 bikes have been over that threshold, I’ve sold the bits I didn’t want and replaced with what I did, and ended up (significantly) quids in.

VAT threshold is £79K – thats about 10 to 20 bike sales – More of a concern is law governing the bike sale – UK or German. If it is German a UK consumer will find it very difficult to seek redress.

Maico thinks the UK arm is one bloke operating out of a bedroom – i suggest you ask Maico to substantiate this claim as sounds shocking and goes quite some way to explaining the appalling service.
They HAD a single UK service bloke but now they had more. Whether he worked from a shared office space, his shed, a disused quarry is largely irrelevant to me as I assume he does the same work no matter. They don’t sell from the UK so actually their only money would have been his salary.

– can i try – where are they in Germany
– why no answer on the telephone

Looking on the website shows they’re in Koblenz. I know the address to be accurate as I popped by there when I was bored one Saturday morning. Didn’t need the phone but when I did call (to confirm they’d be open when I got there), they answered in about 5 rings.

Why did this forum come to be called “Canyon Bikes Nightmare!” ?

njee just answered that but I’m getting the idea that the internet is perhaps not your lingua franca, if you get my drift.

why do so many people give a shit what pinkfish buys or doesnt buy, its his choice, if he wants to come on here slagging canyon off so what, its his opinion, if most of the people who replied to his bs didnt he wouldnt have lasted 5 pages, what a waste of 5 pages BORING, thats my rant over, and no i wont be drawn into a slanging match as i dont do internet warriors

Loving my Canyon and there service is very good email and phone, always answer my questions…

Just to add to the list of people pretending they have had a good experience.

what a waste of 5 pages BORING[/QUOTE]

how many posts or pages did you read before you got bored? Who made you read it?

and no i wont be drawn into a slanging match as i dont do internet warriors