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  • 18 Bikes Ltd ? Should I pick up the phone?
  • WTF
    Free Member

    Anyone else experiencing problems with them ?
    Ordered some grease for carbon seatpost from them and despite promises of delivery nothing has arrived.
    This was ordered in November !!!
    I think my seatpost will be well and truly seized by the time it arrives. 🙄

    Posted 15 years ago
    djglover
    Free Member

    have you called them?

    Posted 15 years ago
    WTF
    Free Member

    Emailed them a few times and was promised delivery ?
    Can`t see what difference a call will make tbh.

    Posted 15 years ago
    iamsporticus
    Free Member

    Yeah have you called them?

    Steady on old chap after all they are a genuine family business not your faceless amalgamated breadhead type chain

    If you have had several promises over the phone that your gears on the way you may have a point

    But they are decent lads so give them a break

    But on the other hand I had a lucky escape with a Blur LT I had booked as a demo when they cancelled my ride 2 working days before the day I had taken off work as holiday 6 weeks earlier when Id popped into the shop to book it although they did claim it was a Jungle thing not totally down to them

    Id actually forgotten about that but still happily use them for workshop stuff

    And I am so not a Santa Cruz kind of guy anyway notwithstanding the £££££ I saved buying a bike elsewhere

    🙂

    Posted 15 years ago
    tails
    Free Member

    take your business else where. Although this is the first bad word I’ve heard against them.

    Posted 15 years ago
    WTF
    Free Member

    Posted 15 years ago
    grey_or_black
    Full Member

    Such an epic fail that you can’t be bothered to phone them?

    Posted 15 years ago
    WTF
    Free Member

    Seems to me that some have a vested interest in said business ?
    My thread was asking if anyone else is experiencing any problems and also that over two months to receive anything is a long time which I thought I would share with others thinking of buying anything from them.
    I know I won`t in future.

    STW cliqued to f***.

    Posted 15 years ago
    nukeproof
    Free Member

    My thread was asking if anyone else is experiencing any problems and also that over two months to receive anything is a long time

    Fair enough but thats mildly put as opposed to “taking the p*** or what” as your title reads…and you wonder why people may get defensive over a bike shop with an otherwise good rep.

    Posted 15 years ago
    TandemJeremy
    Free Member

    They have mucked up on that – but I have never heard a bad word said about them otherwise. Phone – say WTF Have you paid yet?

    Posted 15 years ago
    tails
    Free Member

    STW cliqued to f***.

    gotta agree with you there. i did try to help 😐 perhaps better advice call them tomorrow and ask if you don’t have it in the week you would like a refund. 2 months is a long time to wait for grease however good the bike shop. I’m sure wiggle/CRC will sort you out

    Posted 15 years ago
    Si
    Free Member

    You wont hear a bad word said against them because they are a decent set of lads there, doing something they completely believe in – extremely rare in this day and age.

    Maybe you should question your approach and stop being such a tw*t, it may work where you live, but up this way politeness and manners get you far better results. If you were that desperate then I know for a fact that a phone call would have seen you right.

    Have you checked the website? It says to me that Pace Carbon Grease is currently unavailable, so perhaps its out of stock and they are struggling to get hold of more? Just a thought…

    Posted 15 years ago
    racing_ralph
    Free Member

    here here

    Posted 15 years ago
    Clink
    Full Member

    My dealings with them have always been fantastic.

    Posted 15 years ago
    geoffj
    Full Member

    What difference does it make whether or not he phones. He’s communicated with them by email and received assurances that it will be dealt with.

    How about having your man servant personally deliver a letter with a wax seal on it.

    Posted 15 years ago
    Goz
    Free Member

    Try the Finish line alternative maybe?

    Posted 15 years ago
    freeandsingle
    Free Member

    I’ve found 18bikes to be good to average, yeah they stock some nice kit, and seem to do a good level of work in the workshop but they frequently seem to lack stock levels in basic parts. I appreciate the difficulties of stock levels and cash flow in a small business but I don’t think they’ve got it quite right. On the whole, I’ll continue to use them for stuff I can’t sort myself or parts that I don’t need in a hurry..

    Posted 15 years ago
    thisisnotaspoon
    Free Member

    are you 13?

    because im fairly sure the only people impressed by your swear filter avoiding are that age.

    18bikes rock my socks, mainly becuae you can get tea by the pint next door, the staff are friendly and its full of bike porn 🙂 then again ive only ever bought token bits that live inthe bottom of my pack, tubes, spare chain, patches, etc etc.

    Want to get some bad service? Try james’ or Langsetts while your up that way. Decathlon is probably the best though, as cheep as buying online, as convenient as an LBS.

    Posted 15 years ago
    Fagus
    Free Member

    18 Bikes are a great bunch of lads. Treat them how you would like to be treated.

    Posted 15 years ago
    Bushwacked
    Free Member

    I’ve only ever had good service – but I normally use the phone to chat to them about stuff.

    Posted 15 years ago
    wwaswas
    Full Member

    I’m not sure I agree with the approach he’s taken but WTF has a point.

    He ordered somethign and it wasn’t delivered.

    He chased the order and was assured it would be delivered. Twice.

    Now, in my book, that’s bad service. He may be the only person, ever, to have had a problem with 18Bikes but it doesn’t change the fact he has had a problem and they’ve failed to sort it out. Everyone elses positive experiences and the warm glow it’s left them with with won’t change that.

    And as for email vs phone. I find it a lot easier to email people than phone them if I want to complain/chase soemthing, it avoids confrontation and allows you to express what you want top say in a considered way. I agree phoning is oftenbetter and gets better results but if the shop offers email as a means of contacting them he’s not wrong to use it.

    Posted 15 years ago
    geoffj
    Full Member

    Well said wwaswas!

    Posted 15 years ago
    grumm
    Free Member

    Whoa why should he have to phone them? Its not very convenient for me to phone during shop hours mostly and I prefer to have a record of what’s been said. If they have an email contact they should bloody answer it and 2 months is ridiculous.

    Doesn’t matter if they are ‘a great bunch of lads’.

    Posted 15 years ago
    ollie
    Free Member

    Sorry but I’d be pretty p1ssed if I didn’t get my order after two months and why should he have to phone them after having contact through emails when they’ve promised delivery!!
    Nice bunch of lads or not, That’s crap service.

    Posted 15 years ago
    Reluctant
    Free Member

    I’ve got Finish Line Carbon Assembly Paste in stock, WTF. If you call me with a credit card, it’ll be in the post today. Cheers, G. (details in profile)

    Posted 15 years ago
    rOcKeTdOg
    Full Member

    18 bikes is a small local shop , so they are not going to carry huge levels of stock, they are really friendly guys though a phonecall will sort it out i’m sure, maybe you should have called before the 2 months though, emails can easily get lost so could all be a genuine mistake

    Posted 15 years ago
    18bikes
    Full Member

    well, good morning to all!

    We’ve been waiting for Pace grease just as long- along with plenty of customers. ALL orders have been updated (I’ve just checked) via the webshop – I apolgise if that email hasn’t come through for you- we’re only a phone call away, it would’ve been nice if you’d waited for a reply on your email instead if being quite so public.

    anyhow- Pace rejected the last batch of the Grease they recieved (December IIRC) and didn’t have a date on when it would be due. Our message was whether people were happy to wait (without any idea of timing, sorry) or prefer to cancel. Please let me know either way.

    Si

    Posted 15 years ago
    18bikes
    Full Member

    Oh, and in terms of being assured it would be delivered- those dates will have been what we were told by Pace, I’m truly sorry we’ve let you down on those.

    Posted 15 years ago
    atlaz
    Free Member

    If they’ve replied, they’ve not got lost. If they managed to “lose” their inbox, they should still have the original order somewhere. If they don’t it’s their fault not the OPs. They may have a good rep but sometimes things go wrong and all the excuses in the world are pointless, the basic argument of “I’ve waited two months for something that they promised would be here much faster” is totally valid.

    It’s for 18 to sort out, not the OP.

    Edit: And it looks like 18 are on the case 🙂

    Posted 15 years ago
    DezB
    Free Member

    Was it 18Bikes who had to buy some Pace Carbon Shield from me a while back?
    Never thanked me either 🙂

    Posted 15 years ago
    DezB
    Free Member

    HA! The thread title’s been edited! Who doneddatden?

    Posted 15 years ago
    MrCrushrider
    Free Member

    ive only ever had good experiences with 18. im so glad they are my LBS!!!!

    Posted 15 years ago
    geoffj
    Full Member

    18bikes in Superstar stylee public humiliation of customers shocker!

    Posted 15 years ago
    Mark
    Full Member

    A little harsh there geoffj. That’s not how I read the post at all. Why not go back and have another look instead of skimming the title and then jumping to the reply box?

    Posted 15 years ago
    racing_ralph
    Free Member

    jeez there are some real keyboard warriors out this morning. Grow some and stop the public wankerisms

    Posted 15 years ago
    Pook
    Full Member

    Want to get some bad service? Try james’ or Langsetts while your up that way. Decathlon is probably the best though, as cheep as buying online, as convenient as an LBS.

    Langsetts have always been good when I’ve been in. Good work on my bike last time it needed doing, and priced well too.
    18 is a good little shop imho, not too keen on James’ though. They don’t seem to like customers.

    Posted 15 years ago
    Captain-Pugwash
    Free Member

    I have had nothing but good service from them, nice people and a nice company to do business with. Call them, SPEAK TO SOMEONE FFS.

    People in this day and age are quick enough to moan about a business or think there is something wrong if they don’t receive goods. This is a major downside to the internet and forums….. IMO of course.

    Posted 15 years ago
    james-o
    Free Member

    “18bikes in Superstar stylee public humiliation of customers shocker!”

    err, where, when?

    Posted 15 years ago
    RudeBoy
    Free Member

    Why has the thread title been altered?

    The original one was more exciting…

    Posted 15 years ago
    WTF
    Free Member

    Posted 15 years ago
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