18 Bikes Ltd ? Should I pick up the phone?
Yeah have you called them?
Steady on old chap after all they are a genuine family business not your faceless amalgamated breadhead type chain
If you have had several promises over the phone that your gears on the way you may have a point
But they are decent lads so give them a break
But on the other hand I had a lucky escape with a Blur LT I had booked as a demo when they cancelled my ride 2 working days before the day I had taken off work as holiday 6 weeks earlier when Id popped into the shop to book it although they did claim it was a Jungle thing not totally down to them
Id actually forgotten about that but still happily use them for workshop stuff
And I am so not a Santa Cruz kind of guy anyway notwithstanding the £££££ I saved buying a bike elsewhere
🙂Posted 9 years ago
Seems to me that some have a vested interest in said business ?
My thread was asking if anyone else is experiencing any problems and also that over two months to receive anything is a long time which I thought I would share with others thinking of buying anything from them.
I know I won`t in future.
STW cliqued to f***.Posted 9 years agonukeproofMember
My thread was asking if anyone else is experiencing any problems and also that over two months to receive anything is a long time
Fair enough but thats mildly put as opposed to “taking the p*** or what” as your title reads…and you wonder why people may get defensive over a bike shop with an otherwise good rep.Posted 9 years agotailsMember
STW cliqued to f***.
gotta agree with you there. i did try to help 😐 perhaps better advice call them tomorrow and ask if you don’t have it in the week you would like a refund. 2 months is a long time to wait for grease however good the bike shop. I’m sure wiggle/CRC will sort you outPosted 9 years agoSiMember
You wont hear a bad word said against them because they are a decent set of lads there, doing something they completely believe in – extremely rare in this day and age.
Maybe you should question your approach and stop being such a tw*t, it may work where you live, but up this way politeness and manners get you far better results. If you were that desperate then I know for a fact that a phone call would have seen you right.
Have you checked the website? It says to me that Pace Carbon Grease is currently unavailable, so perhaps its out of stock and they are struggling to get hold of more? Just a thought…Posted 9 years agofreeandsingleMember
I’ve found 18bikes to be good to average, yeah they stock some nice kit, and seem to do a good level of work in the workshop but they frequently seem to lack stock levels in basic parts. I appreciate the difficulties of stock levels and cash flow in a small business but I don’t think they’ve got it quite right. On the whole, I’ll continue to use them for stuff I can’t sort myself or parts that I don’t need in a hurry..Posted 9 years agothisisnotaspoonMember
are you 13?
because im fairly sure the only people impressed by your swear filter avoiding are that age.
18bikes rock my socks, mainly becuae you can get tea by the pint next door, the staff are friendly and its full of bike porn 🙂 then again ive only ever bought token bits that live inthe bottom of my pack, tubes, spare chain, patches, etc etc.
Want to get some bad service? Try james’ or Langsetts while your up that way. Decathlon is probably the best though, as cheep as buying online, as convenient as an LBS.Posted 9 years agowwaswasSubscriber
I’m not sure I agree with the approach he’s taken but WTF has a point.
He ordered somethign and it wasn’t delivered.
He chased the order and was assured it would be delivered. Twice.
Now, in my book, that’s bad service. He may be the only person, ever, to have had a problem with 18Bikes but it doesn’t change the fact he has had a problem and they’ve failed to sort it out. Everyone elses positive experiences and the warm glow it’s left them with with won’t change that.
And as for email vs phone. I find it a lot easier to email people than phone them if I want to complain/chase soemthing, it avoids confrontation and allows you to express what you want top say in a considered way. I agree phoning is oftenbetter and gets better results but if the shop offers email as a means of contacting them he’s not wrong to use it.Posted 9 years agogrummMember
Whoa why should he have to phone them? Its not very convenient for me to phone during shop hours mostly and I prefer to have a record of what’s been said. If they have an email contact they should bloody answer it and 2 months is ridiculous.
Doesn’t matter if they are ‘a great bunch of lads’.Posted 9 years agorOcKeTdOgSubscriber
18 bikes is a small local shop , so they are not going to carry huge levels of stock, they are really friendly guys though a phonecall will sort it out i’m sure, maybe you should have called before the 2 months though, emails can easily get lost so could all be a genuine mistakePosted 9 years ago18bikesSubscriber
well, good morning to all!
We’ve been waiting for Pace grease just as long- along with plenty of customers. ALL orders have been updated (I’ve just checked) via the webshop – I apolgise if that email hasn’t come through for you- we’re only a phone call away, it would’ve been nice if you’d waited for a reply on your email instead if being quite so public.
anyhow- Pace rejected the last batch of the Grease they recieved (December IIRC) and didn’t have a date on when it would be due. Our message was whether people were happy to wait (without any idea of timing, sorry) or prefer to cancel. Please let me know either way.
SiPosted 9 years agoatlazMember
If they’ve replied, they’ve not got lost. If they managed to “lose” their inbox, they should still have the original order somewhere. If they don’t it’s their fault not the OPs. They may have a good rep but sometimes things go wrong and all the excuses in the world are pointless, the basic argument of “I’ve waited two months for something that they promised would be here much faster” is totally valid.
It’s for 18 to sort out, not the OP.
Edit: And it looks like 18 are on the case 🙂Posted 9 years agoPookSubscriber
Want to get some bad service? Try james’ or Langsetts while your up that way. Decathlon is probably the best though, as cheep as buying online, as convenient as an LBS.
Langsetts have always been good when I’ve been in. Good work on my bike last time it needed doing, and priced well too.Posted 9 years ago
18 is a good little shop imho, not too keen on James’ though. They don’t seem to like customers.Captain PugwashMember
I have had nothing but good service from them, nice people and a nice company to do business with. Call them, SPEAK TO SOMEONE FFS.
People in this day and age are quick enough to moan about a business or think there is something wrong if they don’t receive goods. This is a major downside to the internet and forums….. IMO of course.Posted 9 years ago
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