Is the Bicycle Company UK Britain’s Biggest Cycling Scam?

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Although it seems their days are numbered, there’s still a chance they could still catch people out. Thanks to members of our forum this ‘company’ have been brought to our attention. The Bicycle Company UK seemingly appeared from nowhere, and for the last few months have been scamming people, offering bikes at discount prices when no one else has stock.

Using a dormant company for cover and trying to appear legit by using the addresses of existing businesses, they’ve managed to dupe a few people. The scam site is using the addresses of two actual businesses, Bicycle Richmond and PGR Construction. They’ve done all they can to seem like a real business. Built a website, tried to pass off a Companies House profile as their own, and started online profiles. But there’s more to the story.

To stop ‘The Bicycle Company UK’ from scamming anyone else, here’s what we found when investigating.

The Bicycle Company UK

It appears The Bicycle Company UK website appeared around May 2021. Their Facebook page uploaded the first picture on 20 May. Their Companies House profile is actually not theirs at all, a dormant company that they’ve taken advantage of.

The actual directors are Steve and David Wilcock and Rory Canning. People who wanted to start a company but never got round to it. The scammers took advantage of this. Even going as far as making a Facebook profile for Steve Wilcock and putting him down as director of The Bicycle Company. In a Google search, one of the listings comes up with ‘Steve Wilcock फेसबुकमा छ’, it seems the profile may originate from Nepal.

The addresses on the scam site are legitimate businesses, 6 The Old Quarry, Nene Valley Business, Park, Oundle, Peterborough, PE8 4HN. This is actually the address of PGR Construction. The other, 120a Sheen Road, Richmond, Surrey, TW9 1UR is the address for Bicycle Richmond. If you search for the company number on Companies House you will get Bicycle LTD, the company information for those who own Bicycle Richmond.

We spoke to PGR Construction and Bicycle Richmond to find out more.

Their alleged store. Taken from Facebook. Can anyone name the real shop?

PGR Construction

Talking to PGR Construction it has been revealed that they share the business premises with an accountant. Many of the accountant’s clients use the address to register their business with Companies House. Talking to Lee Jinks from PGR Construction, he revealed that ‘The Bicycle Company (UK) LTD’ incorporated on Companies House in 2018 is legitimate. The directors had every intention of setting up a business, but it hasn’t happened. The scammers saw the opportunity to use the dormant company as part of their scam. This is why the company is now being dissolved.

On 6 Jul, The Bicycle Company (UK) LTD applied to be struck off the company register. On 13 July, a notice was posted in The Gazette that the company would be struck off the register.

Bicycle company UK

Trying to Shut Them Down

It was a dormant company, they (the scammers) adopted their name and set up a website. It’s been a nightmare because people are ringing us as they’ve seen our offices and we’re getting about 4-5 calls a week. I’ve had the website shut down once but the host is now in the States. We’ve contacted the police who referred us to Action Fraud but nothing seems to happen. Whilst the host was in the UK within a few calls, I could talk to them and they would take it down. Now the host is in America, the information they want will take me forever and this is nothing to do with our business.

When I spoke to Action Fraud they told me it’s a bit of a trend at the moment, scammers will look on Companies House, find a dormant company, set up a website and fraudulently take people’s money. The people who wanted to set up a business were legitimate, it just never happened. Now they are doing all they can to squash it.

Lee Jinks, PGR Construction

Bike Richmond

Bike Richmond are aware of the fraudulent details being used on the scam website. They are getting up to five calls a day from people who have been scammed by the site.

Bicycle LTD, have been made aware of the fraudulent website named. We have reported this issue to the Metropolitan police force, as well as the website domain administrators, and Companies House. So far none of these organisations have provided any assistance in removing the website. 

The Bicycle Company is currently using our address and company registration details to scam people online by taking payment for advertised products that they do not have. All the bicycles listed require a valid dealer contract to be in place, none of which have been recognised by the bicycle manufacturers. Furthermore, many of the bicycles advertised are older models that have not been in stock for months. Anyone who has been affected should contact the Police and get a crime reference number. We were informed by the Police that the fraudulent use of our company details to open a website was not considered a crime, so I urge people who have lost money to report it so they take action.

Perry Jamieson, Workshop Manager at Bicycle Richmond

Photoshop Not Quite on Point

Having a quick look at their website reveals a photo of their business premises. Upon first glance, you might not see anything wrong with it. However, with a little bit of digging it seems the photo being used is in fact a screengrab from Google street view from 2016.

Bicycle company UK
The bicycle company
The Bicycle company. The bike rack is a highlight.
Our own Screengrab from Google Maps.

Scammed

A Singletrack reader, Sarah Bug reached out about her experience of being scammed by the site:

Even though I should be experienced and smart enough not to fall for a crappy website like this, I ordered an Early Rider bike for my daughter.

Obviously, I never got the bike. But as they were talking to me via chat using poor English and talking bullshit, finally my brain kicked in. So, relatively quickly I reported them to the police (in Germany, where I’m based) and advised my bank to do a chargeback. I got the money back and I’m in contact with the police, it looks like they’re actually investigating. I reported them to the police, to an English site, to their chat system and vivawallet.

The weirdest thing, last night they sent me an email saying my order is cancelled (after they changed the status of my order to “delivered” a couple of days ago). They offered me to refund my money but they also asked me for a second payment to do a new order.

Sarah Bug

Although the site has now been taken down (as of 4:00 PM UK time on 6 August) we’re not sure if it will be gone for good. We’ve also heard that the site have been contacting people who have made orders to get them to order a second time. The person was told their card would not be charged again but they need to reorder to ‘keep the order valid.’

Trustpilot

Looking at their Trustpilot Reviews, it’s clear that The Bicycle Company UK react badly to any bad feedback. To any mention of a scam, their response is to call the review fake and say it’s either been left by competitors or “some crazy people that are just making fun over the internet.” Their site link from Trustpilot appears to lead to another website entirely. The link leads to The Bike Company, a business that isn’t that active online, their social media was last updated in January.

Talking to The Bike Company, they are aware that The Bike Company UK’s Trustpilot links to their website and they have reported it. They are hoping to get the link removed.

Mark, our editor left a review on Trust Pilot. It appears we are now on their radar.

One of our competitors named Singletrackworld.com trying to make bad referral on our company, to gain unfair traffic. We are not involved in any type of fraud, we just sell bicycles. They tried to do whatever is necessary to ruin our business. Since the past three months they harassed us continuously. They even made a forum on their website as referral but we blocked any bad referral from them using htaccess options: https://singletrackworld.com/forum/topic/anyone-heard-of-the-bicycle-company-uk-is-it-dodgy/

We’re aware of Singletrackworld.com forum, and we have a process in the court in regards to all of these online treats. We will ask for major rewards in regards to all injuries caused by the negative advertise made to our online business company reputation.

He even tried to call us abusinvely during the entire day. Please don’t try to be fooled by these guys who tried to treat you as well I guess… Stand up, finger closed, and we will solve this issue in court.

The Bicycle Company UK (on Trustpilot).

Do Not Shop with The Bicycle Company UK

We can only hope that this site will soon be shut down for good* for the sake of people who have been scammed and the businesses it is having an impact on. Yes, The Bicycle Company UK is a scam, do not shop with them. Head to the Action Fraud website to report fraud or cyber crime on their website.

*The website is currently down with the account suspended as of 6 August.


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Viewing 30 posts - 1 through 30 (of 30 total)
  • Is the Bicycle Company UK Britain’s Biggest Cycling Scam?
  • Premier Icon chuckmack
    Full Member

    Shop internal images are sigma sport – made them aware yesterday

    Premier Icon Lauren Jenkins
    Full Member

    Shop internal images are sigma sport – made them aware yesterday

    Thanks, @chuckmack I was searching online but that’s one thing I wasn’t able to find out.

    Premier Icon Cletus
    Free Member

    Who else thought this was going to be about Dave Hinde?? 😉

    Premier Icon bruneep
    Full Member

    I remember the days when duplicate threads were closed down. hey ho or it all about the clicks

    Anyone heard of “the bicycle company UK” is it dodgy?

    Premier Icon frankconway
    Full Member

    It’s the editorial team responding to a request to investigate from the initial thread so not really duplication.

    Premier Icon DezB
    Full Member

    Hopefully this news story will be a Google result when people search for The Bicycle Company UK and put people off shopping with them.
    Yeah, as Frankconway says, this isn’t a repeat thread, it’s a news story with comments.

    Premier Icon Lauren Jenkins
    Full Member

    Our stories are now automatically turned into forum posts 🙂 As I’m sure many of you have noticed.

    Hopefully this news story will be a Google result when people search for The Bicycle Company UK and put people off shopping with them

    I hope so too @DezB

    Premier Icon Lauren Jenkins
    Full Member

    Looks like the site is now down. Hopefully for good!

    Premier Icon Damascus
    Free Member

    I wonder how much they made from this before the banks stopped the payments.

    I bet they cloaned the site for America, Australia and Europe.

    Premier Icon danposs86
    Full Member

    Left a review on their trustpilot, seems Singletrack is a competitor trying to gain traffic (for 3 months!)

    Thebicyclecompanyuk

    Premier Icon danposs86
    Full Member

    When is the court case @stwhannah and @identitizombie?

    Premier Icon markgraylish
    Free Member

    Lol, these scammers have some balls!

    Premier Icon Lauren Jenkins
    Full Member

    When is the court case @stwhannah and @identitizombie?

    We await the summons.

    Premier Icon danposs86
    Full Member

    Wonder if it will come before you have to give them their online treats.

    Premier Icon danposs86
    Full Member

    Looks like they might have changed the url on their Trustpilot page to a genuine website?

    Premier Icon PJM1974
    Free Member

    Am reading the reviews on Trustpilot, can anyone decipher the response?

    He even tried to call us abusinvely during the entire day. Please don’t try to be fooled by these guys who tried to treat you as well I guess… Stand up, finger closed, and we will solve this issue in court.

    Premier Icon Lauren Jenkins
    Full Member

    Looks like they might have changed the url on their Trustpilot page to a genuine website?

    Noticed that too. To a company of a similar name that looks like it hasn’t been active much. I will check on this but have updated the article with some more info.

    Premier Icon richmtb
    Full Member

    Well done on the collective effort of getting the page taken down

    Maybe share with some other friendly websites to spread the word as widely as possible in case the website reappears

    Premier Icon Phill
    Full Member

    I’m closing my fingers and waiting for online treats.

    Premier Icon jastheblade
    Full Member

    Great to see Trust Pilot completing due diligence.. Load of tosh

    Premier Icon razorrazoo
    Full Member

    Sounds like the response was written by the same exiled prince who once faxed me a handwritten letter promising me half of the €100m fortune that was stuck and just needed a deposit of $10k to free up.

    Premier Icon johnw1984
    Full Member

    I’m getting a window sticker made…

    Stand up, finger closed! haha.

    Premier Icon Lauren Jenkins
    Full Member

    I’m getting a window sticker made…

    Stand up, finger closed! haha.

    I think it might be a contender for a spineline. Ha!

    Premier Icon jumpinggene
    Full Member

    “One of our competitors…” Guys, where can I buy Singletrack bikes??? LOL

    Premier Icon Sandwich
    Full Member

    Guys, where can I buy Singletrack bikes

    Shh that’s a members only benefit! Look in the special forum.

    Premier Icon dyna-ti
    Free Member

    Lol, these scammers have some balls!

    Which should be removed, preferably with something blunted just for such a job..

    Premier Icon binman
    Full Member

    Well done all (but not the scammers) !

    Premier Icon treyster1
    Full Member

    I was going to say Sigma. Glad somebody got there before me. Interesting to note that the legitimate companies, getting dragged into this, are established in the Surrey cycling scene and are only 5 miles apart. The scammers seem to have a finger on the pulse of that local scene?

    Premier Icon thisisnotaspoon
    Full Member

    Interesting to note that the legitimate companies, getting dragged into this, are established in the Surrey cycling scene and are only 5 miles apart. The scammers seem to have a finger on the pulse of that local scene? Google maps and be too lazy to scroll

    Premier Icon stevious
    Full Member

    I nkow it’s not cool to laugh at someones spelling, but ‘online treats’ has just made my day.

    EDIT: I put that typo in on purpose for comedy reasons, obvs.

Viewing 30 posts - 1 through 30 (of 30 total)

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