I might’ve oversold it (ha) but I was thinking of the John Lewis pricematch thread where the chap that seems to run all of JL customer service turned up to make sure all was well
Not quite all of it. The stores aren’t my remit, but if you call, write, email, webchat or message into the frontline teams you’ll be handled by one of the teams I have the pleasure of being responsible for.
I’m very glad that doing the right thing got me a mention in “thread of the year”