Aaaargh. I’m raging!
For some reason the Crystal website doesn’t let you pre-book lessons for kids under 5. So when we booked the holiday we spoke to someone in the call centre who advised us to get in touch with the resort rep directly to sort it out.
Which I did. Wrote him a nice email as soon as we booked, explaining that we were there last year and Crystal had sorted out lessons for my youngest, who was 3 at the time, so this year she is 4 and we’d like to do the same thing. Can he please reserve it for us in advance as we don’t want to miss the space?
He replies a couple of days later saying he has mailed the ski school and is awaiting a response.
Two days after that I get another email saying: “The ski school have confirmed that they accept children from age 3. Their shouldn’t be any reason why we can’t add the booking here in resort. We offer these services on the transfer from the airport, so one of my colleagues can book tuition and equipment hire for her.”
Sensing he was somewhat missing the point I mailed back and saying I know they take them but I am worried about availability as it is the half term week, is there no way he can take a reservation in advance instead of doing it on the bus?
Apparently not. But he suggests that if I am worried I could book with the school directly.
I point out that the school doesn’t have a booking option for that week. Presumably because it is busy with all the package clients.
He says okay, he’ll get in touch with them for us.
Just had a reply now saying that he spoke to them and they are fully booked!
Which is annoying enough, but then he said, without the slightest hint of irony, “..alternative would be to book with the ESF. Crystal do not use them, but it could solve your problem? … I would try them sooner rather than later as it looks like it will be a busy week filled with non Crystal customers in resort.”
NNnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnngggg….!