I’ve seen a lot of kindness given to strangers in London. When you’re here every day you see it quite often. Seats offered to pregnant ladies, help carrying luggage up stairs etc.
It can be a tough city to live in and the best way to deal with it is just to protect yourself by putting on an outer shell. That often gets interpreted as rudeness IME. + these events aren’t done in a showy way so can get missed by the casual observer.
I think it’s a shame when people from outside London accuse us of being rude, I don’t think it reflects the masses. Of course there are anecdotes and situations, but it’s not normal. It’s just a very busy city with a lot of energy so once in a while you get some conflict… you’re bound to with 12m+ people