[Closed] Superstar Components hate campaign..... Pike?

Blimey this guy must have been royally pissed (are we allowed to say that word?) off with them or just have an immense amount of free time on his hands!

Does get a bit personal and unnecessary imho.

Any idea what the court case was about?

I too have had nothing but good service from them when buying grips, pads, discs, mounts etc. Wouldnt buy a wheel off them mind which I would imagine is what this chap has had issues with. Can't imagine going to court over some brake pads haha.

What a sad person they must be.

Home made watchdog / rogue traders..... I suppose.

Superstar get a lot of stick on here but the couple of times I've used him I've had no issues.

Fantastic. If he'd wanted worse pictures of the director, I could have supplied him lots. I used to kayak with Neil intermittently.

There has been some seriously, geniunely horrible stuff written on the net about the owner of SS and his partner over the years.

As far as I'm aware, a couple of the people involved used to post on here.
I have no idea if they still do.

I've only ever met the bloke (Neil) once - he seemed like a nice bloke - helped me with a mechanical.
Never bought anything from them though.

A big fan then pyro! The bike world is an odd one for sure, too small to make an ass out of yourself and get away with it, in my line of work idiotic behaviour is almost rewarded....still, at least he is 'famous' now....

This is one reason the Internet can be frightening, not nice to have stuff like this floating around about yourself I imagine.

Double post. Sorry.

I can't believe someone is sad enough to go to those lengths.

It's not that much further than some of the vendettas on here tbh.

I can't believe someone is sad enough to go to those lengths.

That's why I wa curious as to what went on, either a mental of a customer, or ss really have done something ridiculous....

Is setting this stuff up legal?

It's not that much further than some of the vendettas on here tbh.

Vendettas???

pike's twitter is... well I wouldn't let him look after my kids.

I can't remember any vendettas on here.

Some very childish behaviour, but vendettas?
Really?

pike's twitter is... well I wouldn't let him look after my kids.

Who is this 'pike' , link to twitter feed?

Maybe another business trying to discredit.

I'm sure using their logo isn't legal.

This person seriously needs to ride their bike more.

Rusty Spanner - Member

Some very childish behaviour, but vendettas?
Really?

The guys who can't let a Superstar thread pass by without instantly recounting ancient history, or posting octopi...

TJ is the one that comes to mind, never missed a chance to get stuck into SS but some of it was just nonsense. That Gorrick XC race, someone wore out a set of SS pads in a couple of laps, that was "UNFIT FOR PURPOSE" "NOT ACCEPTABLE". Someone posted that they'd got the same with Hope, he responded "weird" and "were they bedded in". Stuff like that.

Didn't elfin go off on one when he was banned? I'm sure he did. Crashed the site/denial of service type stuff etc. allegedly, perhaps, possibly?

Who is this 'pike' , link to twitter feed?

you need to work on your internet stalking! Full details of someone who has registered a website are just a click away if you didn't know. I'm not posting anything as he looks like he might be the kind of guy to turn up at your door...

Fruit on here really did not help himself
he alpha tests products in the marketplace never mind beta test
Blames customers for any issues etc
Has poor customer service
Erratic quality control

He kind of deserves what he gets IMHO but this is OTT to he point you wonder about the persons sanity

Maybe Junky, but posting that you wished him and his his partner dead, amongst other things?

Classy.

Anyway, I'm out of here before it gets nasty. Again.

Just popped my stalker hat on.... Pike does looks rather scary tbh...

BTW, just in case anyone got the wrong end of the stick, those remarks were NOT,EVER, IN ANYWAY WHATSOEVER posted by Junkyard, who's a very decent bloke indeed.

😀

.... Pike does looks rather scary tbh...

[img] [/img]

Really?

Just adds to the legend of Superstar 🙂

Most of my bikes are on SS sintered pads, none of which have attacked me, and the wheels I had off them resolutely refuse to catch fire or otherwise harm me.

It's all rather disappointing.

he alpha tests products in the marketplace never mind beta test
Blames customers for any issues etc
Has poor customer service
Erratic quality control

This sounds like a description of Brant/On-One and he appears to be worshiped here. Funny..
I think of O-O and Superstar in the same box: cheap, good gear, undercutting the profiteering scumbags. Although to keep it cheap something has to give and that appears to be quality control/customer service, so it tends to be a bit of a lottery if you get decent parts/service.
So far in the budget lottery with both organisations I have done ok..

Sad

Given the personal nature of the attacks, pretty pathetic IMO.

SS parts ways with KS. I buy a dropper in their fire sale. One ride in a score-line develops in dropper stanchion.

SS says refund or upgrade to a Lev FOC?

There are some great people on stw but also some people who happened to own a bike and have personality-issues

Pyro - Member

Fantastic. If he'd wanted worse pictures of the director, I could have supplied him lots. I used to kayak with Neil intermittently.

I think he has tinkered with that photo. I met Neil a couple of times and no way is his face that grey or his hair that orange. 😯

So far in the budget lottery with both organisations I have done ok..

+1 Like any mail order bike stuff, if you have access tothe internet to buy it, use the internet to google it first! (eg headsets poor, pedals great, hubs are novatec but with seemingly less lasting bearings so get the colour you want at knock down price but prepare to
change the bearings soon)
(Oh and the wheels! Although often you get a bang on well built set, I would add that you should budget for a re-tension/rebuild if you take advantage of the silly cheap wheel prices -you try buying just the parts for what he sells them for [s]built up[/s] loosely assmebeled by work experience boy)

Some very childish behaviour, but vendettas?
Really?

Maybe another business trying to discredit.

IIRC isn't that what Neil got caught doing on here ?

He hasn't done himself great favours ^ on this forum but his products and prices are good as is his service really.

The bloke at a race who received the wrong part. Everyone makes mistakes however if you've got a race maybe you should be better prepared. Then to try and botch/badly fit the part and try to get a refund/kick off on the internet.

Well, says alot about some of the amateurs elbows out, sniping, who race with their 'must place within 20th at all costs' mentality. 😆

It's not like he threatened to set fire to his shed though is it?

I have had nothing but positive contacts with SS but the wheels ,forks and other stuff I have bought have been fine, the real issues occurr when things don't go so well. There have certainly been problems with other online bike bit suppliers highlighted on this forum that have not attracted the same level of opprobrium that SS has. This just seems totally ott.

opprobrium

Strangely, the one part of the site that might explain the madness is not up.

[i]Strangely, the one part of the site that might explain the madness is not up. [/i]

indeed.

although it's pretty easy to find out who has set it up and some brave soul might contact him for details.

Very much a case of "Do tell them your name Pike!" and phone number, and email address, and street address.

Full details of someone who has registered a website are just a click away if you didn't know.

Indeed, 20 seconds was all it took to find out 'Pike's full details.

Just out of interest, how would one go about doing that?

"Who is" and the website url in google should do it.

The Pikes look pretty good to me http://www.sram.com/rockshox/family/pike

I can't find his twitter. I wants to see the scary man!

I buy brake pads from SSC, but I'm no fan of neil/fruit and wouldn't even contemplate buying anything with bearings in from him. There are too many stories of terrible CS.

He's got an ear ring.......
is dissappoint.

That photo looks like some heavy-lovin's coming. Eeerk!

So, uh, how is anything good going to come of this?

As above, court case details need to be known to make it all clear..... Surely superstar woud have wanted to settle out of court though? Nightmare situation for a small business is it not?

However mad pike could be, something has gone on that has made him go to court and start several hate sites online.....

He's got an ear ring.......
is dissappoint.

This just seems totally ott.

My theory is that Tiurf (the owner of http://www.antisuperstarcomponents.com/index.html, hence the nemesis and total opposite of Fruit) bought some SSC brake pads and in an unfortunate series of coincidences, lost control of his bike at the bottom of a big hill, rode straight through a china shop, through the abbatoir skinning section and then straight into the local salt mine.

In pain and enraged, he started court proceedings against Fruit and set up a website. Then went camping as pictured above to recover.

It's the only logical explanation.

Having found his Twitter now, I know I've seen that "cube walkaround" on BR. I seem to remember him having a couple of thread where he was going off about his Tesla hubs and how he was taking SS to court because the freehub failed and was then replaced, but he didn't want a replacement, blah, blah...

Edit: can't find the thread on BR where he was threatening them, but there definitely was one about a month ago.

funnily enough he carries a link to the SS website

which is free advertising if you ask me!

Too much time and some sort of obsessive personality disorder? Personally, I've had nowt but great products and service from Superstar, including prompt emails with answers to servicing questions.

If he'd taken them to court then there should be a record of it, shouldn't there? Certainly searching on his name (via whois) and the legal name of SSC should work but I didn't find anything.

funnily enough he carries a link to the SS website

So that's confirmed then. Reverse psychology at it's finest. Well done Fruit, you're an advertising genius bastard!

The youtube channel linked to his twitter is a hoot!

Whadda man...

?
post it - non twittererereer here

This thread has turned me into a stalker... (I didn't know I had it in me) 😯

Is that fella really in a tent, or did his big girls dress get caught in a sudden gust of wind whilst he was taking a selfie?

What a miserable troll! Move on and get a life.

From a Superstar point of view, no publicity is bad publicity. I've had no probs with their kit and will continue to buy from them.

That pic is very Hora-esque.

That pic looks like binners

cube walkaround

I lasted as far as the lingering saddle/seatpost shots before shooting my bolt

I thought the problem with Fruit was when SS was starting up he was signing onto singletrack with different names and disparaging competitors products, while bigging up the superstar ones.

Did nt some one track all the usernames to the same IP or something ?

Does anyone remember that or am I remembering it wrong ?

Not really good behaviour.

[i]Not really good behaviour. [/i]

and his seemingly arbitrary approach to warranty issues hasn't helped.

probably not worth the effort that Mr Pike has put into it though.

That's about right, scu98rkr. He also posted positive reviews of his kit on mtbr IIRC. He was young and a bit silly then. Hopefully he's more sensible now.

Not that I'm saying his behaviour was right but..

If you had a small start-up hotel and alot of people look on tripadvisor..

Would you be tempted to right a few good reviews over the space of say 6months?

Not that I'm saying his behaviour was right but..

If you had a small start-up hotel and alot of people look on tripadvisor..

Would you be tempted to right a few good reviews over the space of say 6months?

Tempted. But hopefully not stupid or arrogant enough to think it would be a good thing to do...

Would you be tempted to right a few good reviews over the space of say 6months?

That's not what he did though, is it?
He badmouthed competitors products, there were even stories of him at trade shows looking at and questioning others' kit and not letting on who he was. Fruit was a shithead.

He got rumbled, and sulked off. Didn't even have the minerals to apologise or admit that he was wrong.

yeah not really bothered about him bigging up his own products it putting down others really that was the issue.

This sounds like a description of Brant/On-One and he appears to be worshiped here. Funny..

Aye I agree I have never understood why On one get away with it but there seems to be more threads dissing them of late

As for fruits behaviour it was as they said on here.
Bigging up his products and criticising his competitors and everyone seems to accept the QC is at best erratic and the customer service just as unpredictable.
Its cheap for a reason though some of it will work and some folk will get lucky and some will get unlucky. When you do get unlucky he most likely wont help you.

If you want to make him rich and take a lottery with his products then fair enough but I dont

We're only as good as our last customer says we are. And dissatisfied customers tend to make a lot more noise than satisfied ones.

mike-at-dialledbikes - Member

We're only as good as our last customer says we are. And dissatisfied customers tend to make a lot more noise than satisfied ones.

I have a dialled holeshot, it's ace.

I've had 2 superstar BB's, they were utter crap.

I have a SSC BB and some of their brake pads. All seem to be lasting well.

TBH, I expected the BB to die quickly given their rep (I wanted a purple one and was just going to replace the bearings when they died) but it's not about four years old and still smooth. Must be doing something wrong 🙂

I've had 2 superstar BB's, they were utter crap.

I have a SSC BB and some of their brake pads. All seem to be lasting well.

TBH, I expected the BB to die quickly given their rep (I wanted a purple one and was just going to replace the bearings when they died) but it's now about four years old and still smooth. Must be doing something wrong 🙂 I have heard you're supposed to use a rock to fit them 😉

We're only as good as our last customer says we are. And dissatisfied customers tend to make a lot more noise than satisfied ones.

I imagine many business view social meeja as a double edged sword, Mike?

Oh, and I have had a PA and Alpine and they were both totes amaze-balls 😀

...never used SSC, so cannot comment.

My brake hoses are brilliant. Top service, top price, top product. Much better performance than anything else I could find for the price.

I use their grips, I particularly like the lock on end caps with rounded corners, much better than square when they get bashed.

A friend rides their hubs, he's always 50 metres ahead of me so I have no idea if they're any good 😉

Bet you didn't install them correctly

I didn't use a rock or anything!

First one failed in 8 rides (including 'that' Gorick 100 which ate everything regardless of brand), 2nd one failed in 9 dry rides. Went back to shimano and getting ~2000miles per BB again.

I've not had a problem with the brake pads other than the sintered ones seeming to have less power than a Lib-Dem in a coalition, but no longer buy them on principal after the BB's, there's plenty of other cheep pad suppliers out there.