Superstar Components hate campaign….. Pike?

dissatisfied customers tend to make a lot more noise than satisfied ones.

True but have you ever managed to annoy one to the extent they did that ?

I think it takes both a baddly run business with poor customer service and a bit of a “loopy” customer

The Love/hate is still faultless – it has been ridden once though as i only SS in winter so I reserve the right to abuse you at some later point 😉

You could always post a message of support for Superstar on the AntiSuperstar facebook page.

My friend just did.

Your “friend” is Fruit and I claim my inferior product with woeful customer support 😉

Had a couple of wheelsets off SS. Both suffered premature bearing failure, and one set suffered loose spokes after a few rides. I didn’t make a fuss, I ordered new SKF bearings and tightened the spokes and cracked on.

You cannot pay dirt cheap prices and expect the world. My wheels were still a bargain, even with the new bearings on top.

My only worry is the resemblance of Neil to ‘Chucky’ in the photo on the website.

Generally v.happy with SS. Years ago on new Avid pads they wore to nothing in one ride; bought SS ones at 1/4 of the price from them on.
Some don’t last and some de-laminate but worth the money IMO.

Wheel builds are shi~~~ and the customer service response is to return them. Not acceptable and costly to post. They were however cheap and as I can sort my own wheels I didn’t bother. OK for me but not everyone is getting a bargain.

I “headed over to the Support Forums” but didn’t get any support.

Have a good mind to start an AntAntiSuperstarComponents site, with unsupport forum.

is this the guy who had a freehub go tits up and then sent it back and claimed SS had busted it when they fitted a new freehub, or something? (I lost interest quite early on, I just remember him insisting that small claims court would be the answer)

Blimey, its a bit easy to find out where this guy lives, isn’t it?

Maybe Neil @ SS could do the ‘who is’ thing, and send him some concillatory haribos.

When you register a domain, you can opt out of your details (other than your name) being public through whois type queries (if you’re not a company, that is). He obviously forgot to do so…

Maybe Neil @ SS could do the ‘who is’ thing, and send him some concillatory haribos.

Perhaps that’s what prompted his whole campaign.He felt miffed that there were no Haribos included with his hub.Some people are touchy about the small things in life.

Perhaps the AntiSuperstar thing is actually an amazing guerilla marketing plan, devised by Neil himself.

It could be 🙂

For all that I and most people know that they certainly can be pretty crap at customer service, they do also offer some decent stuff and so long as you go in with your eyes open, that can work ok.

Dammit, I’ve done the advertising for him!

brant goes “LIGHTBULB”
>>>>>>www.anti-on-one.com<<<<<<<

Customer service should always be good, price is not a factor in that.

Sometimes businesses and customers make mistakes, behave illogically or are unreasonable. It can happen on either side of a transaction.

You cannot pay dirt cheap prices and expect the world.

If the product isn’t fit for its intended purpose then it’s up to the company to repair or replace it.

I had an alpine mkII and now have the PAC (that i always wanted)

*dialled fanboi*

i would rather give up riding than buy from SSC.

Perhaps the AntiSuperstar thing is actually an amazing guerilla marketing plan, devised by Neil himself.

Had fruit said this about on one we would be having a different conversation on this forum
But Brant says this and no one says anythign
Interesting

well http://www.anti-on-one.com is available. I can see brant registering it just to stop fruit buying it 🙂

Are the brake pads any good then? Need some code ones, any experiences good or bad?

Can you really pay with peanuts?

What’s it all got to do with a performing monkey ???

You could always post a message of support for Superstar on the AntiSuperstar facebook page.

My friend just did.

And there it was – gone! A little bit of censorship there. Don’t let the facts get in the way of a good moan.

Are the brake pads any good then

Yeah they are fine, I’ve had one delaminate out of about 40, it was quite alarming, but it was old and rusty and down to the last few mm.

Are the brake pads any good then?

For the money, they’re OK. Certainly don’t last as long as the genuine Hope pads they replaced so VFM is actually probably about the same.

I can well believe that different batches will be of varying quality though! I stocked up cos they were cheap. Wouldn’t bother buying again tbh once they run out.

If you fookers have got something to say, say it in a email to me or better still have the balls to come say it to my face !

Cowards…

I came on here, as a victim, having invested and lost 400 quid in a set of faulty wheels that Neil himself damaged and got away with it, and you don’t think I have the right to be pissed ???? are you flaming nuts ? IM TRYING TO SAVE PEOPLE GOING THROUGH THE MESS I HAD TO GO THROUGH!

How about I come take 400 out of your pocket, see how you like it ?

You lot should be ashamed of yourselves, I came in here as a victim to offer support to other people who have been ripped off, look how you behave! anyone would think you all worked for SS.

You lot totally lower the tone of this forum, who wants to listen to all this trash BS ?

As I said, “SAY IT TO MY FACE IF YOU HAVE THE BALLS” instead of hiding behind your plastic keyboards… why you turn aggressive on me is beyond me, I am offering a legitimate support site for people who have been ripped like I have, by stories I have read (which I provided a link for) to members of this very site ffs !

So this is me PIKE as I said if you want to ask me anything ask me direct, or trash talk and hide away if that’s your style.

I haven’t taken my site down I am ADDING to my post and it clearly says launch at end of this month.

You know that leaving the forum thing you said you were doing? You’re quite bad at it.

Can I have the link to your court files? The one on your site isn’t working (or I’m useless)

Flounce fail?

Dink dink
Round 2. 😀

why you turn aggressive on me is beyond me

there’s only one person being aggressive on here, chap.

Would love to hear the other side of this story.

SAY IT TO MY FACE IF YOU HAVE THE BALLS

This is the kind of casual sexism that puts women off using this site 🙁

(by the way, I have a metal keyboard – so I am assuming your rant wasn’t aimed at me)

You really do need to see a therapist asap, you have some serious anger issues which need addressing.

It was only a set of wheels for a push bike, get over it.

Someone needs a hug…

Tablet, so no keyboard as such….

Someone needs a hug…

Personally I’d be prescribing Diazepam or horse tranquillisers…

Ketamine? Just say niegh. 😀

Personally I’ve not had a single problem with Superstar stuff, bought loads off them over the years.

Where can I find your face? Which balls? The balls of power? I have them!!! You sir, are a silly billy.

Sorry but one week on your page has three likes… that’s not a crusade, its just a guy going for a walk with a one imaginary friend and one mop with a face drawn on it badly, in crayon.

I have been critical of SSC in the past, I stand by those points, but I buy from them too. It’s a contrary position I am capable of holding and I hope through custom and feedback to encourage them to be better. But you sir are a tool, a bitter nasty tool. I’d pass you teddy back into the pram but I don’t think you deserve it.

SS could not afford this kind of marketing campaign, They must be loving it.

Their Long handle hex keys are ace 😀

Ever considered anger management classes?