But administration brings legal responsibilities which might compel the administrators not to send bikes that have been paid for.
I think their legal obligation is to maximize the value of what’s left? I’m not an accountant. It may be better though for them to give customers the bikes they paid for, than to have to add those ‘debts’ to the pile and have to sell the bikes at a knock down price.
i.e. they currently owe you £1000, they can either give you a bike and you go away, or they can not give you a bike, the debt stays £1000 higher, and they’ve got to put the bike on ebay where it will make half that (and then they have to pay staff to manage all that).