Sram AXS issues… NOT the hanger !

Have you checked the Mech hanger and its alignment?

That’s a very good question…

:o) Easy Tiger! I don’t think myself or anyone else was saying that the mech hanger; new or otherwise wasn’t straight. What people were trying to tell you was that checking the hanger alignment is a fundamental check if you’re experiencing shifting issues. Saves you buying multiple new hangers & jockey wheels whilst trying to diagnose your problem. Looks like you’re probably out of pocket close to a grand to sort out an indexing issue until & if SRAM choose to warranty your mechs. Not an issue I’ve ever encountered.

So something to bear in mind next time you post a request for help. The majority of people on here are keen to assist. As you’ve found out neither you or me know the answers to your problem. But if I said initially send both your AXS mechs back & buy two more, would that have suited you better? The hanger being aligned is fundamental to clean shifting. You failed or were unable to do do this & simply ignored the advice. I appreciate you closing this out and letting us know you’ve bought a stack of new parts, but next time instead of writing a reply full of quotes, block capitals & attitude you could simply thank some random people who stopped what they were doing & tried to help you with your problem.

@jhinwxm

Have you checked the Mech hanger and its alignment?

Funny t**t !

@Davesport

Please have another read of my opening of the thread, then the replies, and then my update, but for your benefit (and because I can see you like quotes)…

Anyone experienced the same or got any suggestions please. All I can find on line is ‘replace the hanger’. Also, does anyone have have a number for Sram or ZyroFisher technical support, if such a thing exists.

Thanks in advance.

Don’t assume either that I don’t know how to maintain and fix bikes. The reason the title of the thread and my opening say it’s NOT (some caps for you too) the hanger, is because I know what a hanger and alignment problem is and I’d checked the hanger, tried replacing it and checked the alignment before and after replacing it. Despite this quite a few people still came on and said its the hanger or the alignment of the hanger and suggested I wasn’t listening when clearly they hadn’t read the whole thread.

It’s clear to me and to others that have posted that there is something else going on with the AXS mechs and that was either going to be an easy fix that someone was aware of or a warranty issue. Having spoken to the stores I originally bought them from they’ve both said that they’ve had quite a few back that have had warranty replacements.

Your superfluous attitude in your reply typifies the minority on here that has created the reputation that goes before it.

BTW if your spending a grand on two mechs you’re being fleeced mate !

checked the alignment before and after replacing it

If only you’d mentioned that before…..

Please have another read of my opening of the thread

CBA mate! It’s a bicycle interest forum not a debating society :o)

Anyhoo, glad your fixed.

It’s a bicycle interest forum not a debating society :o)

It’s never just that on here, that’s why I rarely bother… I’m off to ride my bike (but I’ll let everyone know how the warranty claims go) !

If only you’d mentioned that before…..

All this aggro and rage posting for the sake of two words in the first post.

Two very important words TBH.

Just to bring this one back for an update. My AXS on my Levo SL wasn’t shifting great, I changed hanger and it was still a bit grumbly. On the back of this thread I bought the Park hanger alignment tool and low and behold after some tweaks it settled perfectly. Today I fitted a GX AXS to my 1 ride old drivetrain on my new HT, and it was also a bit grumbly. Took mech off and found hanger to be a bit off alignment. 10 mins with Park alignment tool, some tweaks, mech back on, perfect shifting…

Every day is a learning day. 😁

Update… Sram have replaced both mechs under warranty after examining them. Both shops said they’d had similar issues on other AXS mech returns.

Prior to the claims I had put two new AXS mechs on each bike, both still had the same new hangers on. I also tried them with the hangers I’d replaced to ruke the hangers out. From the off the micro adjust on the new mechs is running at 14, which is the mid point. The old mechs on the same hangers had run out of micro adjust and wouldn’t shift.

Only conclusion, there’s something wrong in both mechs that has developed over 9 months of use that isn’t related to the alignment. I suspect it will be designed out by Sram with a new version if it hasn’t been already.