We don’t mention the good experiences we have with bike shops often enough.
Been my go-to for personal wheelbuilding supplies for a while. My experience last week reminded me why.
Placed a big order one lunchtime. Later that evening I realised I’d forgotten to include a small number of spokes. Called up next morning, asked if a second order could be added into my first to avoid double postage. Martin spent his time reopening my already-packed first order, removed/trimmed some of the packaging to get the weight down below the already-paid for postage weight, and stuck my second order inside. All completed in the 30mins he had between me calling and his packages being collected at 10.00am.
It’d have been much easier for him to say “sorry no can do, your orders already packed and postage booked and being collected in half an hour”, but he went the extra mile.
https://www.cyclebasket.com