edit – kinesis customer support seem pretty good too
13thFloormonk – Sadly not the impression I got, almost got the impression they were just box shifters i.e. the frameset I bought arrived as if direct from Taiwan, painty threads and numerous bolts missing that they then had the cheek to charge me for, even the bolts required to hold the cantilever brake adapters on weren’t supplied and when I phoned to ask what bolts were required (for a fairly safety critical component you would think) the guy on the phone just gave a sort of disinterested guess as to what might fit.
I do like the products though in general.
Not sure how recent your experience was if looking for canti brake adaptors….
Support was good last week – yes they had put the wrong frame port adaptor in the box in Taiwan, but the guys I emailed in the UK sent the correct one out as soon as they worked out what I meant… (frame designed for full outer routing for rear derailleur, port had built in cable stop).
When I bought the Pro6 I mentioned there was an error on the description (not affecting the bike in use for me) and they updated it.
If buying a frame only, surely most brands are just forwarding a box from Taiwan (even Fairlight)?
If built up in the UK by the brand or LBS, they do all the tidying/facing, but that’s why I can buy a pretty decent frame for ~£700, and then spec what I want on it and build it for less… (I take ages but I prefer building as much as I can myself rather than buy a bike then later bin the bits i didn’t want)