Mine was still not working today. I phoned Alpkit, they gave me the option to return for inspection/repair or take it to a trusted LBS. They reckoned it would be a warranty return of the shifter to Madison, it sounded like they’d had a few similar returns. I opted for the LBS as Alpkit were talking ‘weeks’ before I’d have it back. LBS (Pearce Cycles – highly recommended) reckoned they’d have the shifter back from Madison and fitted early next week, maybe even the end of this week! They’ll bill me for labour which Alpkit will pay. Frustrating with a brand new bike, but hopefully soon resolved.