Rocky Mountain Powerplay won’t switch on

As per thread title. Was really excited to take delivery of my first eBike on the basis that any riding is better than no riding (screwed knees, basically).

So charged and connected the battery, attached wheels, bars and pedals, and fired her up. Except nothing happened. I’ve tried removing and reconnecting the battery, but still no response (I’m pressing and holding the On button on the Jumbotron).

The bike came with no documentation so I’ve been going off the online manuals on the Rocky website. Can’t help thinking that I’m doing (or not doing) something obvious and it’s driving me mad.

What am I doing wrong?

Is there a separate display on the bars, and if so are the small cables connected to it.

Only display is the “Jumbotron” (on the top tube) which appears to be correctly connected. There’s a mini controller (couple of buttons) on the bars, but again all looks ok with the connections.

Are you getting no lights/electronic display at all? Or lights but no assist?

If no lights, I’d check the battery is seated properly and the lock is locking cleanly.

If no assist, it’s almost always been the torque sensor not quite in the right place in my experience.

Also, what happens if you plug the charger in when the battery is already fitted to the bike? If it’s connected/seated properly I’d expect it to cause a display screen to light up somewhere with a charging indicator.

stwhannah
Full Member

Also, what happens if you plug the charger in when the battery is already fitted to the bike? If it’s connected/seated properly I’d expect it to cause a display screen to light up somewhere with a charging indicator.

Nothing lights up on the bike when the battery is charged in situ… however I tried turning it on whilst it was charging and this time the screen did come to life. To tell me that there is a “communication error” (error 240). I followed the instructions (basically check the battery is properly connected and the terminals are clean) but still nothing doing. Think I may need to contact the dealer.

Which is a shame as it looks like great riding weather tomorrow. Humph.