OK…
1) Sorry.
2) I’d rather they were late and right, than early and wrong.
3) I remember one frame with a disc tab in the wrong place but that was a failed one, that… oh… the disc tabs are in the right place. As that’s a qc fail if they’re not.
4) powder coat (not paint!) on some frames was shonky, so we got them repainted.
5) powder coat came late.
6) tubing had issues as we have ludicrously complicated tubing this year.
7) Communications from our agents could have been better.
8) Communications from us to Hotlines could have been better.
9) Piglets and Blue Pig X Swopout frames will be first to land.
10) Cotic, Cotic BFe’s and Cy at Cotic are very lovely.
Thank you for your feedback, and this, along with the points above will be used in the future to avoid such issues. I’d far rather the frames were here, but don’t want them here until I know they’re right. We’re not looking to revise the Ragley hardtails until September 2012, at the earliest. And will seek to sort them so they land in a timely manner.
ps: Nukeproof Mega’s and Scalps are made at a totally different factory, in a different town, with a different team managing that. Entirely unrelated. Completely.