PSA Bargain Clearance at Canyon

Well, I ordered a cortex flow before Christmas which turned up damaged. Canyon were very apologetic and said that if I order and buy a new one, they’ll refund the helmet and postage once it arrives back which it did 9th Jan. I’m still doing battle trying to get my refund.

Looking on the bright side, at least I haven’t bought the two expensive road bikes we were considering. I’ve learned the lesson about their customer service while still only in double figures rather than four figures.

Cock wombles!

Just had a second order confirmation from Canyon – they’ve increased the price of everything by at least a tenner over the prices I selected and got in the first email. Meaning that it’s overall gone from 80 quid to 115 quid. I’ve dropped them a WTF email – does anyone know how fast they are likely to reply? The prices aren’t actually that tempting if they stick to them, and I can’t really be bothered to send it all back.

Do I need to post a grumpy note on their facebook page?

Had my order confirmed yesterday, prices as expected, not sure when it will get here, hopefully sooner rather that later, its properly photochromic glasses conditions this week.

I’ve just contacted them via live chat as still now sign of mine which was ordered on the day this thread started. I’ve been told wc 6th March. I’m in no hurry luckily.

I ordered a Cortex Flow, goggles and jersey last week. All arrived yesterday.

I got my second order yesterday without a confirmation or tracking details. Checked my account and I was charged the correct amount then an additional £10.22, so sent them an email.

100 Isogels is rather a lot.

I seem to not be the only person flogging Canyon helmets on eBay lol

My Uvex helmet and glasses turned up on Friday, all for just under sixty rubs so I’m very happy.

Just had an email from Canyon UK saying “Unfortunately I can not see where you got the other prices from and nor can we discount the items you have ordered to pricematch what you say they were originally as each of the products ordered are already discounted by as much as possible.”

Anyone else had this? For reference I ordered an Ultergra casette for 23.95, a giro hex for 34.95 and some googles for 21.95.

Very strange behaviour. I’ve forwarded them their own email! I can’t be the only one who saw those prices on the website…

Are the prices quoted pre-discount?

Mine were like that on the invoice, with the discount applied inline and by group of items.

Was a bit confusing.

Nope – the ones in the confirmation email are post discount. Just that they’ve jacked them up by a tenner for each item basically.

@Ewan
My order confirmation says
Shimano Ultegra CS-6800 Cassette 11s 11-32T
Item no. 000000000000100429
£23.95
Quantity: 1
Total: £23.95

I’ll see what happens when they finally deliver them. If they charge differently they have broken the law. They are however entitled to say cancel the order without taking payment. Considering others have had their deliveries that would be a very odd.

Very odd website. I got the Reynolds Aero 46 when the link was first posted for £820. They were delivered within a couple of days. Thou last week, the price went up to £1400 and now is back down to ~£1200.

The invoice on my second order is in euros as well for no discernible reason and yet the price quoted is less than they charged me in GBP. Still not had an email response despite a live chat where I was promised it’d be sorted.

Canyon seem to be heading towards being a Planet X that smells vaguely of sausages with their wild and wacky business practices.

If anyone missed out on the goggles I will have an orange pair for sale when I get back from skiing next week. I bought them for this trip but didn’t seem ‘right’ for skiing.

£20 posted if anyone wants them.

@Ewan
My order confirmation says
Shimano Ultegra CS-6800 Cassette 11s 11-32T
Item no. 000000000000100429
£23.95
Quantity: 1
Total: £23.95

I’ll see what happens when they finally deliver them. If they charge differently they have broken the law. They are however entitled to say cancel the order without taking payment. Considering others have had their deliveries that would be a very odd.

yes that’s exactly what i got initially, but they’ve now sent me a second email with a PDF inside it. Inside the PDF it says 35.95 (UKP).

Hopefully the Canyon chap will get back to me, and everyone else should probably check their bank statements to see what they actually got charged. It wasn’t called out in the email they’d increased the price – I don’t normally bother reading order confirmations, let alone PDFs embedded within them.

I was charged what was quoted, that was before they’ve put all the prices up by some what! I also remember the Ultrega cassettes being £23 as I deliberated but decided against as I already had a spare.

Glad ordered when I did.

Isnt there’s VAT added onto the website price at checkout?

I had 3 Ultegra cassette’s, they were charged at £23.95 plus the delivery charge.

Isnt there’s VAT added onto the website price at checkout?

your buying from within the EU so no additional vat is charged.

I also paid £23.95 for the Ultegra cassette.

Has money left anyone’s account? I might have paid on the credit card I’ve forgotten the online banking password for, but probably not, so it doesn’t look like they’ve taken the payment yet.

Giro Helmet and Uvex 611 glasses are brilliant by the way.

Yes, my credit card has been billed for the correct amount.

This is how mine arrived with a big hole in the bottom of the box.. missing a few items…

Mine turned up in a mess too the contents inside was all over the place, although the actual box was intact.

They missed 2 boxes of energy gels so had them delivered seperatly. They sent the wrong ones.

I can’t be bothered anymore.

Latest reply from Canyon…

There was an issue with the currency conversion on our website hence the different prices you were quoted, but this has since been amended and we can not honour the lower prices I’m afraid. Please let us know how you wish to proceed?

Not sure how you mess up a currency conversion like that! It’s the wrong way around. I assume there’s nothing I can do here other than not buy anything from Canyon again!

So do you think the super-low prices were a mistake?

That’s not good Ewan, I’m not holding much hope for mine now considering many others have received their goods despite ordering after me.
I’ve got 2 Canyon bikes and would have another.

I pointed out the price difference between the Uk and europe site early on. I put my money on the vat algorithm beiing wrong, Brexit advnced by a programmer error.

So do you think the super-low prices were a mistake?

To be completely honest at the time I didn’t. I’ve bought XT cassettes for the same price from Rose before and both of the last two helemets I ordered (both Giro Hexs) I paid 35 quid for in sales.

If they had stuck things up £3.55 or something then I wouldn’t be so annoyed as it’d clearly be a pricing error and i’d be chancing my arm.

The latest from Canyon:

As far as I can see on the thread supplied your situation is not applicable to anyone else as they have ordered different products that had no mistakes on the prices. Unlike yours where the prices for each item were mistakenly advertised.

I’ve obviously replied to provide the example of the cassettes, pointed out the other thread and copied in their CEO on the off chance that they care about what people say about their brand.

They certainly don’t seem to be doing themselves any favours on the PR front.

Between the delays in customers receiving bikes, delays in receiving invoices for bikes received a year ago and now some customers getting unauthorised extra payments taken from their bank for goods bought in the recent sale, Canyon are doing a good job at scaring away future customers!

Their Dude looks great for example, but is a factory outlet Dude going to cost me the advertised ~£1200, or will I have ~£1440 taken from my bank? 😆

Yeah, I was considering a Strive. No fing way now!

I wasn’t considering a purchase, but I’ll certainly point people to this thread if they ask about Canyon bikes

Well finally some positive news following my last email – they’ve agreed to honour the original cost. Fair play for them backing down and doing the right thing in the end.

No such luck for me. Here’s a link to my other thread for future reference to anyone thinking of placing an order.

http://singletrackworld.com/forum/topic/order-from-canyon-if-you-like-being-overcharged

Try copying in the CEO. rarnold@canyon.com

Is anyone else still waiting for their order? When I did a live chat with them a few weeks ago they said the delivery would be this week but still nothing.