Legal advice please – cancelling a new car dispute

This post shows the modern disease: an example is that someone thinks they can order a specced £30k+ car and have no consequences. People need to accept IT’S A BIG THING TO ORDER, and get a grip.

You’re right capitalism and the materialistic nature of society are a disease, not necessarily a modern one. So are people who exploit it for their own gain then cry foul when it doesn’t go their way; especially when they have the tools to operate in a way that absolves them from potential risks but choose not to use them.

The ironic thing is, it’ll likely cost the OP more than £500+VAT to get a solicitor’s advice on the sitch anyway.

I see Ling, you have your own moral compass and need no permission to divulge personal info then? The law be damned.

So the op (whether it’s the person you think it is or not) deserves the same treatment then? As your scammer.

For cancelling an order?

He didn’t agree with the fees? Well that’s not good enough! Post his name and other info on a forum not even associated with your company.

He is a private individual and might well have been better served going to citizens advice or such. Yes, absolutely.

You don’t have any such excuses. I assume this isn’t the first time this event has happened, you have dealt with it before?

You joined this forum with no other invention than to be adversarial and when that might not work, threaten the person you think is the op with divulging their personal and potentially financial data onto the net.

I am frankly summed you think that is acceptable behaviour that you still might go ahead with.

Quite incredibly unprofessional at best and potentially illegal at worst.

How often have you resorted to this type of recourse in the post I wonder?

Frankly you don’t appear to have the restraint to be allowed to have free reign over customers personal data.

That’s true in a way (ie you cancel the finance as you are legally entitled to do and then you can’t fund the car, so implicitly the car is cancelled too. However, there are COSTS in CANCELLING THE CAR. [/quote]

Thanks for confirming that. I guess as I mentioned in the bit you snipped (I wonder why? 😉 ) the supplier linking the finance and the bit of metal has to take the hit on that cancellation cost if their business model is designed around a process of trust in order to minimise headline up front costs. That’s the downside of operating such a business model which doubtless has significant upside for you. Though I’m still not a lawyer…

In any case, this customer did not cancel the finance, he cancelled the car, as he has admitted. His “ploy” as he outlined foolishly was to claim he didn’t like the T&Cs of the finance and cancel it in the future, to cause the cancelling of the car to seem a by-product of that.

I don’t think he needs a reason to cancel the finance, the car still gets cancelled even if he does it “in the wrong order”, because they’re inextricably linked – I presume he thought he was doing you a favour by telling you as soon as possible.

That could be regarded as fraudulent. The way he describes it in the post, implies he will overcome the car charge he clearly knows about by lying about the finance suitability. That’s very close to fraudulent behaviour. At the very least it’s wrong. And he will not get away with that.

I’m sure it could (though good luck with proving that), so he should probably use a different reason for cancelling the finance or none at all – thanks for the legal advice 😉

IANAL, but it’s quite fun pretending to be one to argue with somebody who isn’t either but fires around pseudo-legal arguments anyway.

Absolutely none of that was mentioned in your previous post, seems like you’ve changed tac to suit missing the part where the OP mentioned he might do a little lying. As mentioned by others, he has every right to cancel, that’s not being disputed, he just might have to pay to do so

Ok that’s a fair point that he said he would lie, I never said he wasn’t lying. I said I didn’t know. Given that we do not know exactly what he said to Ling, I feel that still stands, note she also controls her comms through her system.
My general feeling is that this is a place for private people to discuss/ask for advice. We all know that private people will say things to bolster their case. I tend to take that on board and really I would just like to know the legal position not the associated bullshit. Unless we are discussing changing the law, the morals are irrelevant.
I would have been more positive to Lings if they just made a plain statement of facts, sympathy, and sorry but our interpretation of the law is that we can charge for our costs. The rest just make the business look a bit unattractive to me.

The ironic thing is, it’ll likely cost the OP more than £500+VAT to get a solicitor’s advice on the sitch anyway

Which is why questionable business practices unfortunately go unchallenged.

This thread got good! I like Ling, I would do business with her before the OP any day.

Poopscoop – Member

I see Ling,

Poopscoop, you are talking poop.

Am I the only person here **NOT** witholding their identity? I am being very upfront and clear and honest.

You need to climb down off your Poopbox. My dispute is not with you.

– Ling

Poop scoop, I get the impression you could kick off an uninformed argument with yourself.

I believe that the OP began this discussion in good faith it seems but if the owner of this company knows exactly who the OP is then talk directly to him/her rather than calling the person out on a biking forum for goodness sakes.

Did the OP begin the thread in good faith? Sounded like he wanted to get out of something he signed up for by making up a lie based on thinking he could use the finance cooling off rules.

You can’t blame Ling for defending her position IMHO. Agree she shouldn’t threaten to provide details but as she hasn’t she hasn’t breached Data Protection rules has she?

Oooohhh poopscoop, I hate to get personal but your holier than thou cobblers makes you sound such a wally on here. Hopefully you’re not quite so professionally pious in real life…

Another vote for being in the right here from me, both morally and legally. (IANAL, but I suspect the firm selling cars knows the rules about selling cars, and what Ling says is plausible and coherant.)

If you could legally buy a car then cancel leaving the dealer paying the costs then any car retailer could perfectly legally stitch up their competitors by ordering loads of cars and never collecting.

Here’s what I see on my server:

Who is in Paris?

And ***WHO*** is looking at an M4 Convertible? Hmmm. That’s the kind of car I HATE to order, for the very reason of this thread.

Just for your info, so we can put to bed the conspiracy theories about how I know about this forum thread.

– Ling

He didn’t agree with the fees?

He *did* agree with the fees, and signed to say he did.

but I suspect the firm selling cars knows the rules about selling cars

You’d suspect a firm collecting and keeping peoples data would know the rules about collecting and keeping peoples data as well.

Or that a business owner would be aware of their businesses finances (watch the dragons den video).

Just saying…

My general feeling is that this is a place for private people to discuss/ask for advice.

Oh dear, on a public forum? There is no ‘privacy’ here, it’s for all to see. Lies and all…

BTW anyone else spotted the link OP; Geordiemick and Ling in Gateshead? There’s gonna be some face to face trouble soon…

Fair play to Ling. I’m on my third lease (all from different companies) and it’s been made abundantly clear at the point of signing and returning the order form that once done, the car will be ordered by the dealer and that substantial fees will apply if I cancel.

You gonna stick around Ling? Think you would fit in well around here.

but I suspect the firm selling cars knows the rules about selling cars

You’d suspect a firm collecting and keeping peoples data would know the rules about collecting and keeping peoples data as well.

I suspect they do, and in the unlikely event the Mods say they should post the OPs name then Ling still won’t post it.

simon_g – Member

Fair play to Ling. I’m on my third lease (all from different companies) and it’s been made abundantly clear at the point of signing and returning the order form that once done, the car will be ordered by the dealer and that substantial fees will apply if I cancel.

Simon, everyone gets the same message regarding the order, automatically. And the same order form (which you will confirm doesn’t have small print, just big warning messages in CAPS). I didn’t single you out for this horrible treatment. However, I’m happy to single you out by sending you a Ling badge or some other spitty and worthless gift, for the truthfully supportive post. 🙂 If only I know who you are… but I don’t. So, no badge. Sorry.

Wow, this thread is mental. The website is even more mental, especially this https://www.lingscars.com/business-car-leasing/zil/131

I am enjoying this thread immensely.

Thanks everyone. Best for a long time.

I’m just surprised funsponge Drac hasn’t shown up yet.

Mind you, isn’t he also in the NE? Maybe there’s gonna be a showdown.

ling – Member
Poopscoop – Member
I see Ling,
Poopscoop, you are talking poop.
Am I the only person here **NOT** witholding their identity? I am being very upfront and clear and honest.
You need to climb down off your Poopbox. My dispute is not with you.
– Ling

Ling, you trade on your identity, name and persona. You obviously revel in it which is fine. Your choice.

Just don’t pretend to to be the poor wounded underdog here. You could have read the op’s post and called him directly at your leisure to sort it out amicably. No drama.

As the professional trader in this situation you should have known that would be the prudent choice.

That said, you decided to fight your corner and air your discussion in public. Ok, not the choice I would make but it’s your decision.

However still threatening to disclose personal customer data, repeatedly, is nothing short of foolhardy and reckless. I mean, really??

You don’t get to choose who’s info you give out or not. You can decide about cancellation fees, your business model, even your ludicrous website but you don’t get to choose whose data you publish on the net.

Do you even realise that??

As for it not being my argument, damned true but this is what you get when you post on a medium you have no control over unlike your fb page etc.

You made that choice I’m afraid, not me.

Noticeably, the person showing the most restraint is now the op. If your companies reputation is tarnished you have no one to blame but yourself. Not the op, not me or any other poster, you are the engineer of this confrontational thread.

If you don’t like being out of control of a situation then engineer it so that the arena is under your control.

As I’ve said, this is a biking forum. Go figure.

Poopscoop – Member

Blah…

You are still pooping. On your poopbox. Bit boring.

– Ling

Noticeably, the person showing the most restraint is now the op

That flower, is utter toffee. The OP has outed himself publicly on this and has now been advised by someone who may, or may not be a solicitor, to stop digging. Ergo, he’s stopped digging. There’s no morality or restraint involved.

You’re taking this heavy seriously 😆 😆 😆 😆

Haha.

The op is showing the most restraint because he realises he’s been called out lying like a little school boy.

It must be difficult to see daylight from the bottom of the hole he’s been digging.

Still, lying is not the point here, although I shouldn’t imagine it will help his case.

It will be interesting to see what the outcome is.

The ironic thing is, it’ll likely cost the OP more than £500+VAT to get a solicitor’s advice on the sitch anyway.

As above. I’d cut your losses and move on OP.

I suspect they do, and in the unlikely event the Mods say they should post the OPs name then Ling still won’t post it.

What’s it got to do with the Mods?

I reserve the right to name and shame if he continues to lie. Well… of couse I still do.

@poopscoop – concisely, what *is* the point of your argument exactly?

@poopscoop – concisely, what *is* the point of your argument exactly?

I think he just doesn’t like Ling.

GlennQuagmire – Member

@poopscoop – concisely, what *is* the point of your argument exactly?

ssshhhhh the more he posts, the more Ling does too – it’s great viewing 🙂

I think he just doesn’t like Ling.

I’m now going to assume that he’s a filthy racist

Poopscoop = Duncan Bannatyne?

Right, you legal beagles… here is the ACTUAL signed order form the OP signed. Of course, I have deleted any ID info, so Poop doesn’t squeak.

Bear in mind, Gateshead Trading Standards are very happy with my form, after I specifically asked them a few years ago (they told me it’s the fairest, clearest form they have ever seen), it’s been tested in court a few times, and there is NO additional small print.

There is a clear big message that accompanies the form, clarifying cancellation costs, and further cautions. I keep records of when a customer reads that message. I’ve already posted that.

Customers must PRINT on PAPER (!!!), SIGN and then re-scan or photo and re-upload the form to me. I make that boringly difficult, because I don’t want easy “clicks”. I want real orders for cars, so make it hard to do. I deliberately don’t allow web-based car orders, I want a real difficult process, here.

– Ling

Taking this too seriously? Heck no!

Someone comes on here and starts a barney! I’m not having it! It’s for us to put down posters, not outsiders!

Ling really should have looked at the referendum thread etc. before initially posting to be honest. This isn’t a normal forum. At all.

Mad thread lol lings cars are cheap but alas not cheap enough for me

I can’t see where the problem is, you sign a deal then change your mind you must pay the clearly stated consequences of said change of mind. Will it hurt yes but such is life. If you don’t want to pay the charges don’t back out or don’t sign the deal to start with
This is why I drive an old berlingo, I know I can’t afford the monthly fee or the charges to cancel (as the cancellation charges are worth the same as my car) 🙂

Wow. Ling managed to post an image correctly. There are some forum veterans that have never managed to make that work 😆

Ling,
I think you have me down wrong.

I’m not interested in the scan you posted, really completely disinterested.

That stuff is between you and the op.

Though I thank you for taking the time… I suppose?