Ha Ha Karndean warranty dept are the wriggliest in the world its always someone else s fault when a floor fails .
This very much! Wrong, floorboards, wrong sort of ply, wrong glue, wrong colour van. You name it, they’ll use it to get out of a claim!
As the 2 professional flooring fitters say above, screw the boards down and deal with the creaks/squeaks, then ply but nailed/screwed down properly. don’t bother with underlay.
£1k fitting is strong though, does that included the ply, glue, screw, nails, door bars etc? not sure how big the area is but a day or so to prep floor, a day or so to ply the floor and a day to drop down 30-40m2 of LVT.