How to wreck a brand new Turner Frame (Thanks CRC shipping department…..)

So if you were shipping a brand new Turner Sultan frame from the UK to Switzerland, would you just throw it in a cardboard box that’s far too small (length and width) with no packing material? Well that’s what CRC have done. Just to be clear, I cannot fit this frame in this box without totally deforming the cardboard at the headset, the hanger and also both chainstays. This frame was never going to arrive undamaged unless it was handcarried.

And the result is a deformed headtube which renders this beautiful frame a hunk of nicely anodised scrap. It almost brings a tear to my eye.

“as received”

Yes, that’s the headtube

Should polish out….

How not to pack a frame for shipping across Europe. This was exactly what was in the box.

…and to add insult to injury, the messed up the customs declaration (forks and frame sent in separate packages but both items declared in both packages) meaning I’ve paid double tax which amounts to an extra £147 which I’m unlikely to be able to claim back from the customs.

Carefully worded email to CRC currently being worded…

Ouch

Ouch, that’s gotta hurt 🙁

Now that really is shite. they send me a chainstay protector worth a tenner at most in a box big enough to sleep rough in but squeeze a frame into that. hardly any packing either.
bad show crc

🙁
That’s not good. Hope the outcome is satisfactory for you!

Be thankfull the postman didnt try and shove it through your letter plate

Weapons grade bell ends. My Sultan came in a too small box as well, rear dropout was poking through but luckily undamaged. They really are pile it high and sell it cheap merchants, no respect or interest in what they’re selling beyond profit margins. And yes I know I’m stating the obvious.

Iv had a turner frame delivered in a “proper” turner box it like an origami work of art, all folded cardboard sections to protect the frame from any impacts the box gets.

That on the other hand is complete insult to a paying customer. What are they thinking!

What have CRC said? Are they sorting out a replacement, collection etc?

What are they thinking!

They were thinking that a 29er would fit in a bike box for a 26er?

Absolutely rubbish of CRC.

RRP on that frame is £2099. What a waste.

I’ll be in touch with CRC in the morning. I just picked up the frame a couple of hours ago and I thought you would all enjoy my misfortune!

I’ve every confidence that they will refund me, plus return postage and excess tax however it won’t compensate for my time and annoyance. It was the last 2012 XL frame in the price drop sale and I’ve bought build kit to match the colour and spec.

OOOOOOOOOooof.. that sucks.

Wow, I was upset enough when they sent my giro helmet in a packing bag rather than a box.

That’s appalling…what a waste 👿

I bought a frame off CRC a couple of years and they did the same…barely any packaging and the frame had definetely moved around in transit. You’d think they would have learnt by now. My On-One frames have always come very well packaged and they’re about a 1/10th of the price

Hope they resolve it to your satisfaction although I can’t see how given they have no more in stock 🙁

Wonder why it didn’t come in its original box?

I’ve had worse packaging but only from concussion-addled teenagers on pinkbike (my dare came packed in a duvet cover. No box, just the cover. He’d thrown in assorted packaging materials to better “protect” it- some foam, some empty mech boxes, and an empty coke can.)

Thats shite 🙁 They need to take a lesson from Specialized, they’re packaging could survive a nuclear bomb.

Considering that they send you out something the size of disc brake pads in a box that would fit a DVD player I find this ridiculous. Get stuck right into them!

awful awful awful

The irony being the size of packaging they used on a set of pads for me last week ………

I got some MArzocchi forks off them that were just rattling around in a cardboard box, not even a plastic bag arounf them. Fortunately they were undamaged ‘cos they were the last pair of new 44 RC3 Ti’s available.

Before you go sending it back to CRC I reckon it might be worth speaking to both turner and CRC. if its just the head tube that’s been damaged, you might, with some careful negotiation with CRC, be able to get them to subsidise turner sending you a new front triangle. If you’ve selected a whole load of kit based on the colour it’s worth a punt.

As many are saying above, the sizes of boxes that some of the small items I’ve bought have been in is bizarre. With important stuff try and get a bike shop to price match, they often do.

That is bad news, hope you manage to get another frame sorted.

Poor service from them.

i would send the pics to turner. be interesting to see what they said about the whole thing….

Mates Maxic Crossrides from CR came in the same bag , in the box with nothing between then. There was damage, but he put up with a few scuffed spokes and rim scratches.Seems a regular issue then.

I would be foo kin livid if my sultan had turned up like that. Mine can in a properly sized box though.

Now that really is shite. they send me a chainstay protector worth a tenner at most in a box big enough to sleep rough in but squeeze a frame into that. hardly any packing either.
bad show crc

Best effort I had from CRC was 2 separate parcels on for a new pair of SIDI’s the second shoe sized box was the 99p 3 rubber cable grommets I needed to get the 10% voucher!

What a waste of a lovely frame

Last order I had from CRC was a pair of brake pads. Packed in a bloody great shoe box.

I try to avoid using them unless its the only option. I’ve had to return 1 in every 3 orders cos its wrong or damaged… Hope you get that frame sorted. What a waste. 🙁

I would get money back from CRC and then probably try to somehow press that back in to shape… with a deep cup headset probably would be fine.

OK, look away if you are easily shocked…

I just had a closer look at the rear triangle.

Something’s not right here. Personally I would have removed the hanger for shipping or at least installed the axle.

Ouch.

Such a good looking frame from a distance. What do you think it’s worth on the classifieds?!

Don’t know whether to laugh or cry!

I had a Sultan frame that arrived with an ovalised headset, couldn’t get the headset in with my press, ended up going to the lbs and they used some calipers and saw it was pretty ovalised.

Didn’t think much of it, til now… was packed in the same way.

Gutted for you, I’d have a beer and deal with it in the morning. Hope you get it sorted.

Weapons grade bell ends. Genius! It’s up there with ‘funting cuttocks’.
That’s piss poor from CRC – just ordered same brake pads that will be better packaged than that.
Hope they sort it out for you chap

that is or was a lovely colour, reminds me of my first Trek (dry ice blue they called it, looked amazing with some gt85 on it).
shame and yes, on-one should teach them frame packing. this sort of thing tends to happen with bigger companies where not everyone is into bikes or knows their turners from their turnips.
one frame i bought from CRC had a bent hangar too, but they replaced it. and the hangar cost more than that frame 🙂

i’m not sure that HT is beyond repair? but there was nothing between rear dropouts, it’s likely ****.

Flippin heck you just beat me to that frame – close miss for me. Hope you get a positive result.

That is spectacularly poor of them – and totally disrespectful of what they were sending to you; a paying punter. I do feel for you, given what you’d hoped you were receiving. I very much expect they have no option than to resolve it in your favour, but what a complete waste.

The only good thing to come out of this mess, for which I (and it would appear others too) must doff our respective caps to, is the sublime and almost Shakespearean, “…weapons grade bell ends.”

I was not impressed that I bought the last ano black XL at the start of Jan for £1540 after asking if there was likely to be a sale. Slightly ashamed to say comparatively I feel a bit better having seen your misfortune. Got a £50 voucher from CRC after whingeing at them.

Call to Turner is a good shout, they have blue Sultans on sale, I spoke to them in December before buying mine, they had a fair few of them then. If they will send a new triangle CRC should pick up the whole bill including all shipping and taxes. I’d call Silverfish (UK distributor) as well, see what they’ve got to say about it)

daveasaurusrex – glad I could help in some way!

Front triangle alone won’t fix this – see the pics of the dropout damage at the end of page 1.

It’s not the end of the world – I’m not in a hurry, it’s still fat bike weather here. But it’s just such a shame that a beautifully finished frame has been ruined by such careless treatment. And I’m sure it’s going to cost me a lot of time and effort to get this resolved…

What’s the provenance of the CRC frames?

Are they from Eastern Europe and without manufacturers warranty like the last lot sof cheap high end stuff they were knocking out?

That’ll polish out.