Couriers and photos

We’ve just had a Hermes delivery.

My wife answered the door to find a parcel on the floor at the door with the delivery person stood back from the door, fine.

As she was picking it up off the ground the courier took a photo of her picking up the parcel.

My wife challenged this and was told that this is now their “policy”. My wife objected to a personally identifiable photo being taken of her with our house number in shot etc. This was met with “yeah I had a solicitor object on the same grounds“!

They appear to have settled on a photo of the parcel on the floor with my wife’s feet in the photo – clearly a Tarantino fan – which seems just as odd.

Is this the new normal?

Should I be writing to the Mail about our civil liberties being infringed with photos taken on private property?*

Odd. Very odd. Begs the question how that data is stored and who it is accessed by – I presume the sender?

Your’s Outraged of Suffolk

* I won’t be doing this!

#firstworldproblems

It is proof that she has the parcel, like a signature but without having to touch the device.

I don’t see an issue with it, its not like the courier sticks the photo on their website or anything. It will be kept on file as a signature would have been before. Did she have an issue with a courier having her signature, name and address before?

Well, they used to get you to sign for it, to prove it has been handed to an actual person so you couldn’t just say ‘I never received it, refund me’.

Now, they take a picture of it being handed to a person, to prove it was handed to an actual person.

It’s not like these pictures are being posted on social media.

Pretty much standard procedure now rather than having the delivery driver get close to every recipient and have them sign for the parcel.

It’s probably in their terms and conditions and the images will be held until the end of the “You have x days to return these goods …”

Was she wearing anything low cut? I would be objecting on those grounds more than any GDPR reasoning.

Last Hermes delivery I had, the driver took a photo of it just inside the threshold with the door open. Perfect.

#firstworldproblems

True dat.

Did she have an issue with a courier having her signature, name and address before?

No, but a photograph is Shirley different?

Last Hermes delivery I had, the driver took a photo of it just inside the threshold with the door open. Perfect.

That’s what they have done through COVID with the exception of today.

Was she wearing anything low cut? I would be objecting on those grounds more than any GDPR reasoning.

No but the photo was seemingly taken covertly so unless she had noticed she wouldn’t have known, clothing choice aside.

No but the photo was seemingly taken covertly so unless she had noticed she wouldn’t have known, clothing choice aside.

thats out of order. I have had this myself and the courier asked permission first, no problem.

Oddly, I would be happy if Amazon did this – rather that saying the items had been delivered to the house holder, to someone called Sam.
If you are going to steal stuff a least look at who you are delivering to – an Duse their name.

Despite Amazon then say it would be delivered two days later, it never was …

Is this the new normal?

Yes and has been for months.

Hermes?

I’d be more concerned about the condition of the goods!

Better than the old days when they waved the barcode scanner in your face, hitting you with the laser… 😉

Yes and has been for months.

Not round these parts it it ain’t sunny **chews section of grass**

I’d be more concerned about the condition of the goods!

I’ve only had good experience re condition of Hermes parcels.

Better than the old days when they waved the barcode scanner in your face, hitting you with the laser…

Wow, who said that man?

Better than the old days when they waved the barcode scanner in your face, hitting you with the laser… 😉

RIP Kaesae 😔

Never been asked for that either – they take a picture of the parcel in my office, but I’ve never asked me to pose with it. I’d have no problem with it though.

And on the flip side – with these camera doorbells – how do couriers feel about their every move being filmed by home-owners.

Better than the old days when they waved the barcode scanner in your face, hitting you with the laser… 😉

Thant was Parcel Force and they did it three times!

Photos make a lot of sense and have been standard practice for DPD (King of couriers), Hermes and DHL for months now. I find it very difficult to understand why anyone would be outraged by this. Baddies could do more harm with your signature than they could with your photo.

However, I need to understand the context so it is important that you post a photo of your wife.

Answer the door in your duds.

However, I need to understand the context so it is important that you post a photo of your wife.

There is one on the Hermes website. Terrible taste in slippers.

Last Hermes delivery I had, the driver took a photo of it just inside the threshold with the door open. Perfec

Is it perfect though?

What’s to stop an unscrupulous delivery driver from putting the parcel down, taking the photo, picking up the parcel again, taking it home and selling it on ebay?

The perfect crime.