Another reason why I hate Halfords

Have you tried speaking to the manager at Halfords?

They’re not all bad.

+1

Very helpful when I have dealt with them in the past, if you choose staff member you talk to carefully.

Very helpful when I have dealt with them in the past, if you choose staff member you talk to carefully.

+1

when I was getting my Jake the Snake a few yrs ago I wasn’t sure about sizing so they ordered in a 52 and a 54 for me to try. They were left with the 52 for months…..

Given I doubt the OP needs such a bike to get to and from work, does this go down as one of those middle class dilemma? ‘Not whinging’ but having a ‘genuine’ greivance of course.

We never get asked for a quote, we just ask for a voucher of X value.
Take this to Halfords, they exchange for a lump of metal with wheels.

Like I said my bike gained £80 in the 3 weeks it took for my letter arrive.
I’d only asked for £350. I told them i had mountain bikes, i wanted a road bike, but not drop bars, the guy looked through his paper work, made a phone call and said they’d honour the previous price because it was C2W. I’d guess a good “client”(if thats the word?!)

Halfords get a bad press, but i think they’re no worse than any other big faceless bike shop.
They do what they do and I think they’ve has a bit of a shake up. So now you can get a decent service and a bit of genuine help from cyclists. Oh and some decent stock of tasty parts in my 2 local stores.

But like any business you can get the odd rogue employee and idiot slip through the net.
You should see the press my profession gets! Where as I am always the consummate professional 🙂 🙄

Anyway im off to the pub 8)

I dislike Halfords cos it’s a piss-poor attempt at a ‘bike shop’, and they sell downright dangerous rubbish.

But this is far more to do with those running the company, than the individual staff. Cos those poor sods are only there to try and earn a living, not cos they really really love working for Halfords.

@TooTall: what a sophisticated point you make – because this may be a second bike, Halfords don’t owe this chump anything in the way of decent customer service. Thank you Karl Marx. Perhaps we could extend your thinking to all purchases made by the bourgeoise hey. Selfish pr*cks!!!

Menwhile back on planet earth, I actually am buying this to commute to work on, and have socialist tendencies, so do I get to have an opinion now? 🙂

That said, I went into Halfords today and the manager there was sound. He was very helpful and is trying to source me a bike at the original price (apparently they’re hard to get hold of right now). I’ve got no beef with the shop floor staff (proletariat), just not a fan of how the suits run the show (owners of the means of production). See TooTall, how left wing was that!

when my mate got his cycle to work bike he was obliged to get it from Halfords, but they got him an orange p7. I think for cycle to work they will order other things in. You will pay full RRP but at least you could get something that is good

Phew!!

I e-mailed C2W who replied quickly asking who I worked for so they could refer my query to the scheme manager. I replied but have heard nothing further 48 hrs later.

e-mailed our outsourced flex benefits provider last night about 6.30 before I left the office. At lunch time I get a reply from them saying they have increased my C2W voucher to £1000, result!!*

(*other than the fact I have to pay an extra £100 for the bike…..)