Split in half, flange to flange 
Tell me Hope are brilliant and will repair it and send me a lifetine supply of haribo*
*I'll settle for a fixed hub TBH
Bike Forum
Hope Hub's Died (cheer me up with brilliant customer service tales)
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Posted 5 months ago #
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Normally they rebuild the wheel with a new hub in superfast time. Well from what I have read on here...
Posted 5 months ago # -
I would be very suprised if they don't sort it FOC.
Posted 5 months ago # -
That happened to mine. I rang them up to ask if spare hub shells were available as I couldn't find them. They told me to send it in and rebuilt it with a new one. (Not the wheel - I'd already taken it apart.) I don't recall how long it took but it only cost me the postage and was done within a week or so of me splitting the hub.
The fact that it split in the first place, something that's never happened with any other hub is a whole other issue...
Posted 5 months ago # -
how old is it?
Posted 5 months ago # -
I wouldn't worry about it splitting. I had a couple of early Pro IIs that fractured and Hope replaced no worries and in rapid time, zero cost. I came to the conclusion that it was down to dodgy wheel builds and have had zero problems with Hope since. One set of pro IIs on my DH wheels are 3 years old and going strong.
Hope will sort it in no time, no questions and no cost (usually).
Call them.Posted 5 months ago # -
Don't worry, it's only a bad batch
But they will fix it- after all, you've already paid for the repair. They'll do a good job of it too.
Posted 5 months ago # -
I'd heard that the first batch were just machined from billet but later ones went back to being forged then machined, hence the first pro2's had issues.
But they will fix it- after all, you've already paid for the repair. They'll do a good job of it too
http://superstar.tibolts.co.uk/product_info.php?cPath=31&products_id=365
Could have bought something similar, for the same price elswhere, I'm sure it would never fail, and the backup would be brilliant.
Posted 5 months ago # -
thisisnotaspoon - Member
I'm sure it would never fail, and the backup would be brilliant.
SS dealt reasonably well with my mates' wheel when the freehub cracked, fwiw. But the bearings went way faster than you'd expect from a Pro2, so that's closed the cost gap.
Posted 5 months ago # -
But between SSC and Hope who would you expect the better customer service? Yes ok the Hope stuff is dearer but it's made here in the UK, with UK staff etc.
Posted 5 months ago # -
sv - Member
But between SSC and Hope who would you expect the better customer service?
TBH really good customer service would be making hubs that don't crack, axles that don't snap, etc. It took them a ridiculous amount of time to fix the axles issue and they still don't offer it as a warranty retrofit for people having trouble with the old parts, frinstance. But they're very good at fixing their shortcomings which generally makes up for that.
Having said that, if next time my axle snaps I'm just about to do a race, or off for a week in france, I suspect I'll be less happy about the excellent warranty!
Posted 5 months ago # -
What he said.
Shimano don't get these threads cos they rarely break.
Posted 5 months ago # -
They've swapped out cracked disc rotors for me in the past without batting an eyelid. These were several years old and something most people would consider a wearing part (unlike a hub shell). If they didn't see you right, you'd probably be the first.
Even if they sold you a hub shell to rebuild yourself, it would be better service than most people. Mate got turned away with a two year old cracked magic hub as it has served its design life!
Posted 5 months ago # -
My lights died, they fixed them FOC
Posted 5 months ago # -
My hubs went on the flange for the disc rotor. Fixed them for me FOC. Really good service.
Posted 5 months ago # -
Two hope hubs cracked in the last five years, both replaced and wheels rebuilt FOC in super fast time.
Light set sent back and LEDs + cabling replaced FOC.
Plenty of experience of Hope's awesome customer support here. I'm sure you'll find the same.
Posted 5 months ago # -
Mine did the same.. Filled out the form, explained they where 5 yrs old... Posted them Monday, got back a lovely Pro Ii Evo built up into my old rim on Thursday..
Cost me nowt.
Appart from the £10 to post the wheel to Hope.
Fantastic service, & the reason I'll keep buying their products..
Posted 5 months ago # -
Seriously tho how many shimano hubs have we heard of cracking etc?
Posted 5 months ago # -
Shimano hubs don't usually last long enough to crack in my experience...
Posted 5 months ago # -
Didn't they used to crack because they were CNC'd from billet? Now they CNC forged blanks? I weigh 16 stone with work backpack (I commute) and the bike gets ridden on and off road a lot.. I have two sets.. been great, despite the clicky clack (which I like and don't like for different reasons), they seem to spin almost as well as cup and cone...
I had a Hope BB bearing die ultra quickly (just one side), and they offered to fix it free, but I think it was my fault, so I bought new bearings and fitted them myself..
Posted 5 months ago # -
I split a spoke flange off an xt hub
it was shimano though so I chucked it - they ate disposable itemsmy 2 sets of pro2s (dh bike, xc bike) are both running perfect after years of abuse
if they ever did fail I know o could get hope to sort it. hubs for life !Posted 5 months ago # -
Shimano don't get these threads cos they rarely break.
Well I've never had a pair worth keeping beyond the life of the first rim, rotor mounts fail, freehubs are disposable annualy (sooner if used over the winter), and they (the rear alone) weigh half a lb more than hopes.
So realisticaly even if its a write off its probably been better value than the shimano alternaive.
Posted 5 months ago # -
cynic-al - Member
Shimano don't get these threads cos they rarely break.
Hmmmmmmm. Well. Maybe once upon a time- my Exage is 20 years old and still in its prime, but is it still true? Quite a few people had freehub issues over the last couple of years.
van cough cough - Member
Didn't they used to crack because they were CNC'd from billet? Now they CNC forged blanks?
Nah, I'd heard that too but recently I saw a cracked Evo, so it's definately not just a bad batch (when was it ever?). Not so common that it worries me tbh but common enough that there's definately an issue.
bigG - Member
Plenty of experience of Hope's awesome customer support here.
That is the point, though, isn't it! They convert failures into good stories, which is the best thing you can do with a failure, but if they made their hubs so they didn't crack you'd not hear any stories about how well they dealt with it when the hubs cracked at all.
Posted 5 months ago # -
Two things i'm sure about in this life.
I'll never ride as good as think i can from my armchair.
Hope will always give good customer service.
Posted 5 months ago # -
some of my customers had this issue a few years back with their Pro II hubs and all the hubs were rebuild with new hub shell FOC by Hope within several days of us posting them to Hope.
we then rebuilt the customer's wheel with the rebuilt hub, FOC.
Hope told me some of their blank hub forgings were faulty, hence the problem
Posted 5 months ago # -
I had recent problem with an SLX caliper. That means it's scrap. My 5yr old M4's are still good and worth rebuilding at £45 for a complete overhaul.
Shimano pedals are scrap once their worn out. You can bet Hopes won't be.
Surely rebuildable is the way forward?
Posted 5 months ago # -
I had recent problem with an SLX caliper. That means it's scrap. My 5yr old M4's are still good and worth rebuilding at £45 for a complete overhaul.
Shimano pedals are scrap once their worn out. You can bet Hopes won't be.
Surely rebuildable is the way forward?
From a customer/consumer perspective absolutely, from a business perspective absolutely not. Shimano are a world market leader in their field and use disposability and inbuilt obsolescence to keep their products selling. Non-serviceable parts (eg. no seal kits for calipers), prohibitively priced spares (eg. XT lever blade costs as much as entire unit) and regular supposedly none-reverse compatible upgrades (we have 7, 8, 9 and 10 speed bikes in our collection) and spec or standard changes keep people buying new kit.
Posted 5 months ago # -
Mugboo - Member
I had recent problem with an SLX caliper. That means it's scrap. My 5yr old M4's are still good and worth rebuilding at £45 for a complete overhaul.
Shimano pedals are scrap once their worn out. You can bet Hopes won't be
Shimano SPDs are servicable
Just that nobody bothers, because they're so cheap in the first place, you only save a couple of quid by rebuilding and they last for ages anyway.As for the brakes, you need to take into account the initial cost. And you could have bought a cheap caliper and either swapped the whole thing or just the relevant seals- and you'd get a new set of pads into the bargain too. Works out not much more expensive than buying a Hope seal kit.
But again, people tend not to bother because a whole SLX brake is £55, so investing £26 to fix it isn't neccesarily the right route. You definately wouldn't spend £45! It is pish that Shimano don't sell the seals and pistons seperately, but it doesn't really have a huge impact.
Posted 5 months ago # -
its actually the UK Shimano distributor Madison that is to blame for the lack of Shimano spares, not Shimano themselves
this again comes down to a business decision by Madison (relating to stock levels)
it also makes sense for shops and customers in some way because its often cheaper to buy a new disc brake caliper than to buy the spare parts and then have a UK workshop charge you the labour to strip / rebuild and re bleed your brake, compared to installing the new part and rebleeding
you can actually get spare seals/pistons and MC parts for Shimano disc brakes outside of the UK, if you shop around
Posted 5 months ago # -
You learn something new every day!
Posted 5 months ago # -
On here..
Posted 5 months ago # -
My wife ripped the flange off an old XT hub (just after it was built onto it's second rim).
She also has a set of Hope hubs that are now 15 years old (4 rims, 3 sets of main bearings, 1 set of freehub bearings).
Their early LED lights weren't as reliable, but have been fixed foc every time.
Posted 5 months ago # -
thisisnotaspoon - Member
Well I've never had a pair worth keeping beyond the life of the first rim, rotor mounts fail*, freehubs are disposable annualy** (sooner if used over the winter), and they (the rear alone) weigh half a lb more than hopes***.
So realisticaly even if its a write off its probably been better value than the shimano alternaive.
* - how? Never heard of that
** - what's your cleaning/service regime?
*** - uh...sorry, that's crapYou also ignore that an LX hub is about 1/4 the price of a pro 2, skewing your entire premise..
Posted 5 months ago # -
LX hubs are considerably heavier, have poor seals, wear out without being able to get spares and the freehubs fail.
And considering this piece of nonsense I don't think you have much credibility on this one
cynic-al - Member
I'd go LX or SLX, Deore less well sealed, and as to hub vs freehub, whichever is cheaper (no idea).
You may well get what you have running OK again with new bearings and maybe a cone - it should wear smooth over time, but no point if the freehub internals are goosed of course.
HTH.
Once the hardened surface of a bearing race is pitted it is scrap. The idea that a hardened bearing surface can wear smooth once it is pitted is laughable
Posted 5 months ago # -
Seemingly great customer service/warranty if the axle, freehub or hub shell fail.
If the freehub bearings catastrophically fail prematurely and trash the guts of your hub however (18 months weekly xc rides, none of that there yourkshire grit in our local woods) it would seem that you get to purchase the parts and service at full retail. Seriously, I have shimano hubs that have done twice those miles just between even looking at the bearings let alone replacing them, and still on original freehubs. Not so sure about more recent ones, but m765 just go on and on...
Posted 5 months ago #
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