Have paid £12 a month since forever, with a meter installed. 2 people in a 2 bed semi not massive users.
Water meter apparently broke approx 2 years ago. Water company said nothing, just started estimating usage. A debt grew over year one based on this estimate. This year they wanted to up our MONTHLY bill from £12 to £78!! Based on a wild guess.
While I accept our original bill was low, this new rate is mental.
Since this this water meter has been replaced (less than an hour for the engineer doing it) and I’m a month we’ll have an estimated water usage to apply to the last two years.
So, in summary, they may be ok, but the companies need to let you know if they can no longer read them!