Specialized, you are unbelievable, thank you.

I became a massive fan of Specialized when they started giving out ‘test’ tyres at MM. Their marketing obviously worked as I now use only Specialized tyres.

Today’s massive thanks:
Sent my helmet off in the Crash Replacement Policy, was quoted £60 for the S3. 2 days later my parcel has arrived containing the S-Works Prevail!!!!

Specialized, you are unbelievable, thank you.

Yup, their CS is awesome IME. I’ve had 4-5 of their bikes/frames as a result.

I am not a brand person, but must say they do a great job.
MY only brand new bike was from them.
I only wear spesh gloves and hats.
Big company with a great attitude..

I agree, yes of course they are great at marketing, but they are amazing at retaining customers through their customer service and brilliant attitude to customers.

Thanks for the reminder Stu, I’ve got a wrecked helmet that I need to send off to them for crash replacement.

Hey James, how are you? Riding Lejog Mid sept if you fancy coming along on a leg around the NW? Planning 120 miles per day – walk in the park for you!

I do find that specialized riders are the most likely to ignore you on the trail.
Good clothing though.

^lol you got that wrong it the people that ride them Santa Claus bikes that ignore you.
Specialized are really good tho.

Never owned one of their bikes, but they are the only clothing manufacturer that have been able to make full finger gloves tactile enough for me to roll fags whilst wearing.

Full marks!

I ride Specialized and i’ll talk to anyone on the trail, even Kona riders if i’m in a good mood

Experienced fairly good customer service with them, got a free replacement BB but took a few phone call from the local bike shop to get it sorted.

For me it’s tops, gloves, helmets, tyres and road bikes! I’d say hello to ya.

loved specialized tyres since forever. bought myself a new purgatory this morning. hoping it goes well on the back with an eskar2 up front. 🙂

Unbelievable? I don’t believe it.

zippykona – Member
I do find that specialized riders are the most likely to ignore you on the trail.
Good clothing though.

My ‘troll-radar’ is beeping… 😐

nothing but positive experiences with Specialized for me, both for my own bikes and customers at my last independant store where Specialized was the only boxed, complete bike brand we sold

recently? problem with the PF30 BB shell on my 2012 Stumpy Evo 29’er(aluminium), it was machined out of tolerance (just 0.2mm) causing ongoing BB issues since January when the bike was bought

sent my frame back to SBC UK, within 3 days was sent the Stumpy Expert 29’er (carbon fibre) frame free of charge with new BB and new headset

awesome service!

My ‘troll-radar’ is beeping…

You obvious joke is obvious notification gizmo seems to have failed though.

recently? problem with the PF30 BB shell on my 2012 Stumpy Evo 29’er(aluminium), it was machined out of tolerance (just 0.2mm) causing ongoing BB issues since January when the bike was bought

sent my frame back to SBC UK, within 3 days was sent the Stumpy Expert 29’er (carbon fibre) frame free of charge with new BB and new headset

That’s very Interesting. I started a thread a while back because I was having the exact same problem. As I mentioned above it took a few phone calls to Specialized, and all I got was a new PF30 BB that still wasn’t quite the same size as what came on the bike and it goes in very slack. It’s actually been ok for a while but can’t see it being long before problems arise again.

My first ever mountain bike was a Specialized Hardrock in 1989 and I only bought it because I thought the brand sounded cool. Since then I’ve had loads of Spesh gear and I ride a Roubaix and love it. And yes, I’ve had a new helmet from them too.

Can only agree with the customer support. Cracked the frame on a carbon Stumjumper three days later it was rebuilt ready to collect with an upgraded frame.

Vaguely OT, is the S3 just the new name for the 2D?

I prefer my 2Ds to my Prevail I must say.

Totally agree. Couple of weeks ago found crack in frame of 5 year old alu Specialized Sirrus Comp commuter bike – frame had done over 10,000 miles. Took it into Evans where it was bought from, who were straight on the phone to Specialized.

5 days later I picked up a new carbon fibre Sirrus Pro, with new headset, BB, brakes, mudguards, front mech and Evans built bike and moved all the other components over to the new frame – for nothing.

Amazing customer service from Spesh, and respect to Evans (who I normally don’t have a lot of time for). Buying a Spesh is as close to a ‘frame for life’ as anything..

@lionelblair

glad you liked your new bike, I personally took care of that problem at Evans Spitalfields (I am the workshop manager)

we don’t often get any feedback from successful “warranty” jobs as the bikes are often collected in the evening long after the mechanics have gone home (often starting at 7.45am working through to 4 or 5pm)

Specialized supplied the frame and headset, we “wrote off” all the additional parts against our store’s profit and loss account because we’d rather keep our customers happy than hassle them for additional money in warranty situation

@esher shore

Thanks for sorting me out! The new frame is amazing, couldn’t be more pleased with it! I was actually in again yesterday, the shop manager was also really helpful sorting me out with some paperwork for the insurance people in case it gets nicked. Please thank him from me too!

My circa ’99 Spesh CroMo Hardrock is showing a little rust, what do you think the chances would be if I sent it back?… 😕

My “legendary” Specialized warranty experience goes like this:

The brain shock collapsed on my 2009 Stumpy Expert Carbon during a flattish XC ride. I took the bike to the dealer who removed the shock and sent it to Specialized who said “Yep, it’s a warranty repair but, as the bike’s nearly a year old and is probably very near to doing 1200km, you need it serviced. So, pay up £130 and we’ll fix it while we service it.”

“No,” says I “I always ride with a Garmin and the bike’s only done 600km and is 10 months old. This is much less than the service interval shown on the paperwork that came with the bike.”

“Ah, we changed the service intervals and put this in an addendum to our service manual”

“So, where is this addendum?” I asked

“On our website.” they said.

After much searching, I found it under Stumpjumper 2007 models and it said it applied to 2007 to 2009 models. It wasn’t listed under 2009 model manuals. They didn’t give me the addendum when I bought the bike or send it when I registered it on their website. And they continued to insist that I paid for the shock to be serviced. I caved, paid up and it arrived back.

The top cap assembly of the Brain was completely different – clearly redesigned – on the returned shock.

I think they should do a free replacement service for the levers for people who bought original command posts.

aside from that i like their stuff

I toyed with a Specialized Camber 29er but went with a Cannondale Scalpel 3 29er. I’m hoping I don’t regret the decision having been “done over” by Giant’s Warranty department in the past for changing a seat post.

The specification for the Cannondale Scalpel 3 lists tubeless ready Evo Racing Ralphs. Mine has been fitted with the cheaper performance line version. 8 days on and the LBS is still waiting for a resolution.

Also I lost a Lefty hub cap after 3 rides. No sorry about that here’s another one. (A replacement cost me £16 from Qwerty)

Yep. I destroyed a brand new S-Works The Captain rear tyre within the first 2 miles of riding it – far too fragile sidewalls. Complained to the LBS who rang Spesh after sales and they immediately offered me another tyre as a free replacement. Went for the standard The Captain, which works a treat… That’s how to keep customers.

I love their clothes, shoes, helmets and grips, but especially their tyres. Their customer service seems to depend a bit on the LBS, but my best example was when my Blacklite Command Post kept failing, they gave me a refund to swap it for a Reverb.

abatty..

exactly the same thing happened to me with the very same tyre, i’d done about a mile and a half. I thought about complaining, but thought they’d tell me where to go 🙁

Should have chanced my arm !

From a dealer point of view, they’re a fantasticly efficient company to deal with. If they give you a date on a bike, it’ll be there on that date, if not before. If I leave a message for someone to call me, they’ll call. Most distros could learn a lot.

They’ve also got an enormous new apparel range for 2013 which has been 2 years in the making so you can be sure it’ll be bang on

I’ve had two Spesh full sussers, ace company. They still haven’t replied to my email I sent on Tuesday though.

zippykona – Member

I do find that specialized riders are the most likely to ignore you on the trail.

Well in order to rectify that, if I ever meet you I’ll be sure to leghump you.

pjm84 – Member

The specification for the Cannondale Scalpel 3 lists tubeless ready Evo Racing Ralphs. Mine has been fitted with the cheaper performance line version. 8 days on and the LBS is still waiting for a resolution.

Magic 8 ball says, “specs subject to change”

Only dealt with them once, needed a new spacer for my E150 hub so contacted their UK head office. Few days later a brand spanking new hub (with spacers!) FoC – I was surprised.

I ride an Enduro but find their customer serviced sucked. Two pairs of spd shoes started failing at the heel and no mate.

Never again.

I really like their Ground Control tyres, just struggling to get them ATM….

Weird that hora – they replaced a WELL worn pair of spesh BG sports for me no probs

Well the shop said they’ve obviously been used. Thats right, they are mountain biking shoes.

The straps/plastic is perishing/cracking as well ontop – 14months on (2yr guarantee).

I don’t cycle commute and I only do max two rides a week. Go **** yourself specialized!

This is the second pair that seperate at the heel. My early pair lasted c4yrs and you could tell they’d cheapened the design after these. In the shop on some pairs you can see glue and gaps between the heel/sole already from poor workmanship.

Turner on the other hand took 30mins to give me a new frame. I didn’t even ask for a frame. I asked for a respray of the rear swing arm and I’d contribute (if it was polished etc).

Well the shop said they’ve obviously been used. Thats right, they are mountain biking shoes.

The straps/plastic is perishing/cracking as well ontop – 14months on (2yr guarantee).

I don’t cycle commute and I only do max two rides a week. Go **** yourself specialized!

Shoes used for muddy outdoor activity in ‘wearing out’ shock.

Their reasoning was there was wear to the toe-box area (from hike a bike).

My reply was – what has that got to do with the heel? I’m not discussing or claiming on that- its the actual sole seperating from the upper. I even pointed them to have a look at their stock- where you can see gaps between the glue and sole/upper – brand new and like that.

Feckers. Anyway, they are big enough not to have to care about natural churn/customer loss.