O.K so here’s where I’m at with further info I’m told not to take it as gospel until letting agent confirms. The plumber called the police for access but the police responded saying they wouldn’t attend unless a plumber and joiner were in attendance. No joiner was in attendance so the plumber gained access.
I’m told the ceiling below has fallen in and this may have been caused by leak from a pipe leading to the boiler but nobody can confirm that or if it was even fixed. The tenant downstairs cannot provide details of plumber just they were called Elite or similar. The letting agent that looks after the flat downstairs cannot be found with the company name the tenant below provided which I struggle to believe. Ross and Liddell won’t help my letting agent as intermediaries as they won’t provide owners details of flat below due to data protection. My letting agent are now hoping the owner from downstairs contact them to gather all information. I don’t understand why they would but the guy who I’ve been dealing with say they often come looking to flat above looking for costs to repair damaged ceiling. I know I’m not liable for that but some people aren’t aware of this.
The door has been secured and closes as well as it has done but the lock a little wobbly. I can meet my tenant at the property tonight after 6pm for a chat. If the owners below have not contacted my letting agents by 4pm I’ve instructed my letting agents to call the police and report it. I’ve instructed my letting agent to fix floorboards and refit carpet and fix wobbly lock but not until I’ve seen it myself.