MyHermes: Divide by Zero
So just say he fails to deliver…Posted 3 months ago
With the £20 you get in compensation you send 4 more (assuming £5 per delivery), you could quickly get £100 in return (providing you can get boxes and tape for nowt) you could then post 15 (and buy the boxes)
How long until you fill a van or could you make a million?durhambikerMember
The 80+ drops a day being used to justify the poor service makes me laugh a bit. One day when I worked for Ringtons, a DPD driver asked me how many calls I made per day. He nearly choked when I told him a quiet day was 120, and it could be up to 160. And that was the number of customers to see, not overall calls. Once you factored in calling back for people who were out, it could be 180+ on a busy round. And then you had to actually sell to them whilst there, not just drop off a parcel or put a card through the door.Posted 3 months ago
Making 20 calls an hour is clearly a lot easier than delivering 10 parcels per hour (driving between each house which could be a mile from previous house etc,.)
I’m not sure you understand how Ringtons reps work…
[stealth edit by other poster makes this comment a bit out of place]Posted 3 months ago
I’m not sure you understand how Ringtons reps work
No, I’ve never heard of Ringtons but I’m not sure durhambiker understands how a DPD delivery driver works. They have to get in the van and drive to each house which could be miles apart. Can’t compare the two in any way.Posted 3 months agoBoba FattMember
Hermes are delivering a telly to me at work before 8 tonight (i’ll be here till 10) – It was meant to be here last night but it didn’t arrive, sat in depot hell*
My local Hermes courier is pretty good so it’s not concerning me too much and what’s a day really when I’m here anyway
*incidentally, the Edinburgh Depot is at Newbridge, just off M8, junction 2Posted 3 months agodurhambikerMember
Was merely a comment about how an actual parcel delivery driver was shocked at how many calls we were expected to do. But as pointed out, yeah, comparing two jobs that involve driving a van around, knocking on people’s doors and interacting with them in some way is completely impossible.Posted 3 months ago
comparing two jobs that involve driving a van around, knocking on people’s doors and interacting with them in some way is completely impossible
Okay, so you make 180 deliveries in a day. Assuming 10 hours actual work time that is;
180 / 10 hours = 18 deliveries per hour or 1 every 3 minutes
How would you manage that if the houses are 5 minutes apart?Posted 3 months agodannybgoodeSubscriber
I have done a couple of shifts delivering for DX. It is almost impossible to do the job as quick as the depot supervisor wants, to get all your drops in etc. You are expected to offload items which are clearly 2 man lifts (individual items way over 50kg), the van will have been loaded by a warehouse operative who is having a game with another warehouse operative about who can make life most difficult for the driver – it’s a thankless, soulless existence.
You are driving on the limit, the depot is constantly calling you, addresses are sometimes hard to find, traffic gets in the way etc.
Not making excuses for crap service per se but having experienced it myself I am a little more tolerant of the actual courier. It is the firms who should be blamed for it is they that determine the working culture.Posted 3 months agoprojectMember
Tonight got home and found a dpd card in the communal letterbox, with a tracking number, but no address, looked up the tracking number and it shows a picture of the apartment block communal front door, 30 plus apartments may be waiting for a parcel, including me. But doesnt give an appartment numberPosted 3 months agorichardkennerleySubscriber
I ordered some GHD’s last week for my wife’s Xmas present. Direct from GHD with guaranteed next day delivery with MyHermes. Well, despite Hermes saying they delivered, they never showed. I’ve just been on the tracking page again and there’s now a function to view the signature of the recipient and hey presto, someone has faked my signature!!
GHD are being a bit cr@p. Since I bought them, black Friday kicked in and they aren’t even prepared to offer me the discount as a gesture of goodwill.Posted 2 months agoMrSmithMember
i am sat at home working while waiting for a coffee table to be delivered. an email pops into my inbox saying “your parcel has been delivered”
evidently it has been “put through letterbox”
it F****** hasn’t!
MyHermes are a pile of crap! you cant even speak to anyone if you ring them.Posted 2 months ago
so judging by the tracking the ops soul is now in a bin somewhere ?
timely as ive just checked the tracking on my parcel from amazon…..
its been tracked in edinburgh at 13.30 – but not yet out for delivery.
at the top it says “will be delivered by 8pm”
a hotshot direct courier just coming to my house would struggle to do edinburgh to mine at this time of day before 8pm….Posted 2 months agolucky7500Subscriber
GHD have offered me a full refund now. I’d like to know if they get to the bottom of it. Could I report it to the police if I felt like it!?
No, because you’re not the victim they are.
Very much yes you could as you have evidence of someone at the delivery company forging your signature in order to steal a parcel addressed to and payed for by you.Posted 2 months agoMrSmithMember
they operate a system of not actually being able to speak to anyone, any telephone number is just a loop and if you ring the head office it hangs up after a few rings.
there is a complaints number but refuse to give them 35p per minute to use that.
no way will i ever use them to send anything. this parcel is possibly in a safe place outside somebody’s house. not much use to me there!Posted 2 months ago
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