MyHermes: Divide by Zero
I have a problem with the MyHermes driver for my area. He never delivers parcels or leaves a card, even when I’m in. MyHermes won’t let you pick up from their depot so every time someone sends me a parcel with them, they end up getting it back and one or other of us ends up paying for a different company to send it to me.
I’ve tried complaining a few times – you can log in to their site and see your complaint history. “The field manager will speak to the driver and make sure it never happens again.”
After a recent, sadly familiar interaction with them I have come up with a cunning plan.
The one thing I did notice about MyHermes is that they always manage to get the parcel back to the sender. (I’m assuming the senders’ drivers aren’t as rubbish as mine).
So I’ve just sent a parcel to myself.Posted 3 months agoalanfMember
It’s a cunning plan, but if he wont deliver, will he not collect either?Posted 3 months ago
Keep us posted!
It does seem that you are at the mercy of the end courier for MyHermes.
The lady that does the round in my area is excellent so I have no problems with using them. It seems I’m one of the lucky ones.
Well, I won’t get the parcel. Just like that last 5 that have had “delivery attempts”. Then Hermes will automagically return it to the sender. Which is me. So the same guy will have to deliver it.
And if he does show up then I get to give him a bollocking for all his previous **** ups.
I’m assuming they will also fail to redeliver it.Posted 3 months agoDezBSubscriber
I can’t practically use any other couriers but MyHermes and I’ve never had a problem. I’ve got one on their system that says it’s “Active”, but it was delivered months ago. Must be just mgh’s driver.
Reason I can’t use any others is because they’re all shut when I finish work, except the MyHermes shop, which is very convenient. Location of my work and the fact that I ride to work mean it’s the only option.Posted 3 months agoretro83Member
tjagain – Member
What I do is check with whoever I bought from what couriers they are using. If its Hermes, Yodel or ukmail I won’t buy it and I tell the company that I will pay a bit more for an effective service but won’t buy if they use one of these 3 companies
Good luck with that, I have the same policy and recently paid extra for DPD to deliver something. Well they did, straight to the MyHermes depot who delivered it to me. 😆 Cheeky sods.Posted 3 months ago
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