So, after doing the online claim I sent them a message:
Could you please explain the tracking history of the parcel? It seems the driver has attempted to deliver once (when the buyer assured me they were home – and no card was left) and then there were a variety of ‘delays’.
I believe a number of complaints have been made about this driver and their failure to deliver parcels to this address?
Thank you
24 minutes later:
Regarding parcel number: 5733372246516680
We are happy to inform you that your parcel has been located in the Hermes Network. Subsequently, the claim you have submitted will be closed and we would be grateful if you could confirm where would you like this parcel to be sent free of charge. We can return this parcel to you, or alternatively we can send it to your intended recipient. Please accept our apologies for the inconvenience caused.
We will also, as a gesture of goodwill refund your postage cost to your original form of payment.
Once we have received your reply with instructions, we will arrange for the parcel to be delivered within 5 working days.
Kind regards,
Dodgy practices all over the shop, they’re just making it up as they go along.
I will ask the parcel to be returned to sender.
Now we enter phase 2 of the merry-go-round!