Right Guys (and Ling) despite the fact I’ve been advised to be quiet, the level of inaccuracies on this thread now is becoming intolerable. Ling has had her say (I respect that) but her say is clearly based on the misnomer that she thinks I’m lying about my identity. She has been communicating with two people through her LINGO messenger system and we are referred to as our initials so she can see who’s who.
The situation is this:
I (MR) posted this last night in a hurry on my way out of the door so didn’t put a huge amount of detail into it because i didn’t think for one moment it’d blow up to what it is.. I know, who would have guessed blow up on STW eh? 😀 However, the little details I unintentionally omitted out have allowed Ling to run riot, so it’s time to put the full case forward.
My best mate (SC – the proposer and person who ordered the car) was doing me a favour and ordering me a car as I’ve been out of work for 8 months and next month I was due to be back in work on a self employed basis but with guaranteed earnings. As I’m currently unemployed and then will be self employed it’s highly unlikely I’d get the finance, So my mate offered to put the car in his name and I’d pay the finance. Nothing wrong with that, this was cleared by Ling’s employee on a phone call and i was advised as long as he’s a named driver on the insurance then this would be no problem.
I spent from 4 October to 15 October communicating in MY name (MR) with Ling’s company via her LINGO messaging service. During this long drawn out process, protracted by their refusal to talk on a telephone, I ascertained (eventually) what cars where available soon and we pinned it down to the Skoda, I was originally looking at a Focus.
At the time of SC ordering the car I was told it was 3-4 weeks away possibly longer. So at this moment in time, the car probably isn’t even in the country. We were given the choice of some standard spec Sportline’s and some with a few extras, all off a stock list, so the key point is THAT I DID NOT CHOOSE A BESPOKE CAR!
Delivery on the order form was stipulated end of November and to my address which is 160 miles away from SC’s…. . On 15 October my mate (SC) ordered the car before going on his hols.
During his holidays my future business partner had decided she is probably going to delay her business launch for a few more months which made me nervous about proceeding. Therefore, It was prudent to advise my mate who naturally is concerned that he’s going to be ultimately liable for £10,500 of finance and it was decided between us to cancel, maybe revisit in another month or so when my work situation is definite.
Ling rightly states that there are warnings on the order form that you could be liable for costs but my issue is they should be specific. At the time of ordering she knows who she’s buying it from so that cost should be outlined with the order to give the purchaser a true example of exit costs. Cancelling a car at least three weeks before it’s due to the country isn’t the same as cancelling it as it’s been registered and got plates on.
I also query her business relationship with her suppliers… If her buying power of £80m worth of sales pa of vehicles is so good, then why is she allowing them to charge her. People do cancel cars, the reality is it’ll be shifted on to someone else before it even makes it onto the back of the transporter out of the factory. If she’s so principled to try and screw me over for £600 then why is she allowing them to charge her costs??
I ordered a £37k VW T6 in 2016 and later decided to cancel it and without any fuss whatsoever. VW gave me my grand deposit back, no arguments at all. Went and bought a transit M Sport instead. Ling has made it look like I’ve ordered a bespoke £30k car and walked away from it. The value of the car is irrelevant cos the financial commitment was £10,500.
Me and my mate have both taken legal advice this morning and the crux of the matter is at the point of ordering the car there is no cancellation option, which given as the car is not bespoke is in breach of the CCR2013 rules a few of you have quoted.
If I’d had told her to order that car, at that spec and go off and build it then yes I would be liable, but I chose a car from a stock list, that is not bespoke, they are cars already in the build plan.
For legal reasons I won’t mention trading standards’ response but Ling will hear from them in due course as they feel there is a clear breach in consumer law.
Anyone who’s worked in the motor trade knows that this car will be on a list available to dealers nationwide and given it was the nicest spec on the list, it will not be unsold for long, probably sold before it’s on the transporter leaving the factory.
Do I regret posting this on here? No, not at all.
Traffic to her site has probably gone stratospheric, she’ll probably make a few sales but her instantaneous threat of court action as a response to the request to cancel really set the tone.
Posted 7 years ago
