Legal advice please – cancelling a new car dispute

What is unclear or confusing about THIS:

????

– Ling

Someone has to take the time to cancel the order, time is money. Go figure.

Ling the Merciless

Racist

🙂

Whoever was asking about why the order form isn’t just a web tick box, Christine explains:

Has anyone thought of asking Ling her opinion of the diesel vs petrol thread? Like what sales have been doing? I’m sure it’d be enlightening.

For what it’s worth, what I’ve taken from this thread is that I like the cut of Ling’s jib.

Thanks Christine… please explain what happens when I get online abuse…

Baseball bat.

See? OP is damn lucky!

Big question is, has the car been built?

It might be a big question with regard to the level of costs. It’s not a big question with regard to who pays the costs.

Maybe the costs will turn out to be 10p for the phone call to cancel the car, maybe the manufacturer charges Ling £500 and she passes that on. Either way, looks to me like the buyer pays.

Very good

But has the car been built?

(Or is that a sensitive question that’s best not answered)

It might be a big question with regard to the level of costs. It’s not a big question with regard to who pays the costs

Huge difference in cost to a cancelled physical car and a cancelled unbuilt car and yes I agree I don’t think the OP should be able to spec and cancel but if it’s not built yet the £500 is taking the ‘P’ no matter who is right or wrong.

I doubt a complete sale makes £500

A lot of this boils down to the issue that the car had extras. Ya Jun explains about adding extras, for the benefit of stupid customers:

And since when is a rear windscreen wiper an optional extra?????

Is it to keep your hands warm when you’re pushing it? 😮

If it’s a Mini Countryman, then I’ll be counter-suing.

Paceman.

Thread of the year?
I haven’t a clue on the legal side but the OP has come out badly in my book, he gave far too much bad info out in the start

And, for those boring cyclists who say they don’t like my beautiful website… Christine explains to those people… probably the same ones who hate electric bikes… (WARNING: contains nudity):

I haven’t a clue on the legal side but the OP has come out badly in my book, he gave far too much bad info out in the start

I agree. Clearly, he is not as cunning as Ling is.

I like the YouTube videos, it is marketing genius.

But…,,

Has it been built yet though?

doris5000 – Member
And since when is a rear windscreen wiper an optional extra?????

Is it to keep your hands warm when you’re pushing it?

You never seen a Dacia?

Tiger6791 – Member
Has it been built yet though?

PoopScoops 2nd login?

Next thing you’ll be telling me the OP has to pay the cost of ling wasting her time on here arguing with us lot. Though it seems a bit unreasonable to charge the customer £500 if the car has been cancelled before being built and the only costs ling has incurred are standard running costs of her business.

Clearly, he is not as cunning as Ling is.

chapeau 😀

And since when is a rear windscreen wiper an optional extra?????

Is it to keep your hands warm when you’re pushing it?

That joke would work if the option was ‘heated rear windscreen’, not ‘rear windscreen wiper’.

I remember my SO test driving a new Honda Civic (the first wedge shaped one circa 2006, I think) and asking why it didn’t come with a rear windscreen wiper. The sales guy told her it wasn’t necessary as the rear windscreen (approx. 45°) had been angled sufficient to allow the rain to just drip off. He said this while looking at the Jazz parked next to it, which had a near vertical rear windscreen AND a rear wiper. We bought the car regardless.

sadexpunk – Member
chapeau

8 pages he’s been holding onto that – must’ve been fit to burst!

must’ve been fit to burst!

Gotta scratch that itch 😉

Good stuff

and then he muffed it

‘as cunning AS ling is’

For other very stupid customers who can’t use the internet, here is some advice. (CONTAINS SWEARING, BUT CYCLISTS GOOD AT THAT WHEN I OVERTAKE THEM)

I have advice for ALL situations.

Thanks Christine:

aracer – Member
I’d wondered that and was smelling something funny in ling’s post

That’ll be a ‘special’ parcel from Geordiemick 😉

and then he muffed it

Delayed paronomasia is a serious affliction which affects lots of middle aged men.

It’s no laughing matter. 🙂

Don’t fanny around.

Anyone interested in what the law actually says yet or are we all content just to keep making it up in order to keep the thread rolling?

Anyone interested in what the law actually says yet or are we all content just to keep making it up in order to keep the thread rolling?

In my experience there’s probably a mix 🙂

And since when is a rear windscreen wiper an optional extra?????

It’s because a lot of folk think it spoils the aesthetic of the car so it doesn’t come as standard, but can be specced as a no-cost option if you’re the kind of person who likes to be able to see through the back window when it’s raining. Simples.

Anyone interested in what the law actually says

De minimis non curat ling 😉

Anyone interested in what the law actually says yet

Can you wait until Day 3?

[/url]via Imgflip Meme Generator[/img]

Anyone interested in what the law actually says yet or are we all content just to keep making it up in order to keep the thread rolling?

That’ll be a ‘special’ parcel from Geordiemick

Genuine lol.

*tapes up letterbox to block incoming Gateshead Steamer*

Lunguists?

Looks like I’m not the only one to muff it today.

Which is a risk you take as a business owner with a business model that relies on leveraging goods and services. Or you wait 2 weeks for the finance cooling off period (which is there for a reason) and you don’t have these issues.

Are you for real? You can deal with it by having T&Cs that state the customer is liable. Last time I ordered a new car I had to put down a deposit at time of order (when the custom spec factory order goes in), I was clearly told it was non-refundable should I cancel (it was more than £500 as well).

Ling has stated she prefers not to require deposits which is fair enough (I expect it would add to admin costs and would probably scare off some customers, if the web-site hadn’t already 😉 ), sounds a good plan to me to just warn the customer clearly in T&Cs that they will be liable for any costs associated with a cancellation. As long as that is legally enforceable (which it appears to be) then seems to me a better way of dealing with it.

An issue only arises when a customer tries to weasel out of paying those cancellation charges later…

PP after posting his cunning linguists pun:

curto80 – Member
Anyone interested in what the law actually says yet or are we all content just to keep making it up in order to keep the thread rolling?

Go on then.