“Hilarious” Evans Cycles delivery failure

I bought some Lyrik forks from Evan’s Cycles. Yes, I know they are part of Mike Ashley’s evil empire, but the price was very good.

Anyway, they turned up last night. Although not quite complete.

I was handed a small plastic bag. Within this bag was a cardboard envelope. Within this envelope was another bag containing two air tokens.

I have absolutely no idea how a mistake this stupid/massive could occur.

Hardly looking forward to how this pans out

Didn’t this happen to someone else on here?

Edit :

@fooman in the psa thread

The delivery will all be computerised. Somehow the wrong sticker has ended up on the bag and it’s gone through the system as the wrong item.

Had something similar at Argos many years ago so its not a new phenomenon. Bought a cheap camera, they gave me an expensive one. Did the right thing and told them and got a patronising explanation about how the items don’t always look like the picture in the catalogue, so I kept it. Less fun when you get something cheap instead of something expensive.

Well, this absolutely beats my CRC fire sale ‘ooooh, a set of DT Squorx nipples for 99p’. I didn’t have the heart to send back the single nipple that arrived as part of a bigger order.

I get how mistakes can happen, but a plastic bag of plastic tokens is stretching it!

saying that Ikea once sent my aunt 3 x sofas after she’d cancelled her order. Spookily my mum had done the same and got two sofas. Even more spookily my mum lives in West Wales and my aunt lives in the Dordogne, France.

I wonder how it paned out for @fooman?

Yes exactly the same happened to me, I did want the forks – I had used a 10% voucher they were a double bargain – so I patiently went through their process which included signing their form to confirm they had not arrived. Then waited. And waited. After at least a week I fired off a (polite) email asking why it was taking so long, pointing out that they had the shipping weights as it’s on the label and forks should be at least 2kg not the 200g parcel they sent, so it was pretty obvious their mistake.

Anyway a day or two later I had an actual written by a human apology, a refund and a 20% off my next purchase voucher. So I took the risk of ordering the forks again at an even bigger discount and they turned up this time a couple of days later with another set of tokens. Looking at the packages their warehouse just sticks the same barcode on the forks and tokens and maybe don’t correctly send two parts sometimes. Everything was just loose in a box though forks were well bubble wrapped.

I once ordered a new helmet from CRC and received a pizza cutter (although it was a Park Tools one).

Thanks @fooman. Evans have initiated a returns on the tokens. In the meantime I’ve ordered another set of forks for collection from their Keighley store so hopefully they’ll know the difference between tokens and a set of forks! ?

Glwt .

Staff probs never sat on a two wheeled object.

They might serve you a Ti spork ???

I once ordered a 29er EXO minion as it was on sale for about £20 from CRC.

I received a 29er soft compound DH casing tyre.

At that point nobody was DH racing 29ers (I think 29 DH forks didnt even exist by that point) so only the fastest of enduro-ists in the rockiest of locales would have been interested in said tyre.

I certainly had no need for it on a trail hardtail in berkshire.

Sent it back. Should have held onto it, could have sold it for £80 a few years later.

I ordered a bike stand as a Christmas gift from a random eBay seller. Turned out to be Evans trading as trisport as I wouldn’t normally buy off Mike Ashley.

Anyway not an Evans issue per-se but the Evri courier left it in a safe space. Which is apparently on the drive by the bins ?

The leave a parcel in the elements in full view of the street method is now well established by all couriers I believe.

At the height of covid I ordered a custom bike from Rose. It was weeks before they stopped shipping into the UK. They sent me a stock one rather than the custom one I ordered. It was quite custom and they struggled to get me bits, they shipped everything out individually so I had a room full of boxes as they wanted to collect it all at once. It was wheels, cranks, stem, seat post, cassette, saddle and other bits.

They had 4 goes at the seat post as it looked like someone had thrown all of them into the same box so I never got the right diameter. The penultimate attempt turned out to be a pair of swimming goggles which was baffling. I sent them a photo. I got a very quick response back and a photo of the correct seat post in a box.

They were very good at fixing the cockup mind. I got a personal named email address as a handler. They kept me informed and when the bike was sorted sent me a generous voucher so I didn’t need any new cycle clothing for a while.

Especially DPD, left my lyriks lent against my front door, no outer box so brown Rockshox box covered in logos in plain sight.

Two companies beginning with “Ev” who don’t have a very good reputation – they deserve each other