Has anybody got a good hit rate of ordering from Planet X/On-One?

Pretty much 100 percent. I’ve bought, wheels, inners, frames.had a few free tyres by accident. Told them, told me to keep them.

Only bad issue I had, was a bent headtube on an el guapo frame
, which prob down to bad logistics handling. It was refunded back quickly.

Half a dozen orders, all fine.

Stepdaughter has had a bike and a frame from them – as above, frame damaged in transit & replaced.

Fine for bits and pieces in the past. Ordered an RT58 complete bike and they sent the wrong size (only realised when setting it up and it seemed way too long). Customer services helpful so far but could really do without extra couriers and faff. They don’t seem to have any of the right size left so will see what happens.

100 percent for me, ordered a Brant special Fatty, best fun on a bike for years. Bike and delivery first class, thanx Brant…. 🙂

100% ordering average 3 times per year over the last 7 or 8 years