Hi Chaps
I sold something on here last month, two weeks later I got an email stating that the item wasn’t working and chap had only just tried it.
I arranged a warranty repair, and it’s been out for repair. The repair is offshore, so taking time to arrive back , and the communication is pretty non existent, but I’ve been chasing up.
As far as I knew the item was perfectly fine when posted out, as I used it the day before posting.
As the chap has been waiting almost 2 months now for the repair, he’s asking for a refund.
I’m not an asshole, but also feel I’ve held up my end of the sale as far as I could, and am doing my best to sort out the warranty. I also have no idea if in that two weeks something happened.
I also don’t want someone to be out of pocket or screwed over. The repair taking well over a month is obviously and rightly so incredibly frustrating.
What would you guys do?
Butts